Supplier Negative Review
Name of retailer:
Date of your initial complaint to the supplier
Apr 21, 2021
Method used when initiating complaint with retailer
Telephone
Ticket number (if you were issued one)
General nature of complaint
Shipping
Briefly describe your problem or issue
I bought two smok mods from direct vapor and they only sent one. When I called up the "customer service" rep took an immediate attitude and refused to look into the problem, giving a canned response "those are out of stock"...
Ok so why did you sent one??!!!
Then the person says you want the same color???
I'm like what??? So you're admitting you were lying and now want to send another?
She refused to make it right by sending it faster or offering a discount on anything. I had to take her phone out of my wife's hands and start yelling to get a whole ten dollar discount on next order. She never said she was sorry or even attempted to empathize. I will never shop there again. Biggest mistake.
What's more, they took two days to send out the replacement.
Worst company ever.
Ok so why did you sent one??!!!
Then the person says you want the same color???
I'm like what??? So you're admitting you were lying and now want to send another?
She refused to make it right by sending it faster or offering a discount on anything. I had to take her phone out of my wife's hands and start yelling to get a whole ten dollar discount on next order. She never said she was sorry or even attempted to empathize. I will never shop there again. Biggest mistake.
What's more, they took two days to send out the replacement.
Worst company ever.
