DNA 30 chip problems

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So, I posted this over in the newbie forum also. But I figured this question would be better suited for here. I purchased a dna 30 chip from ebay. I am pretty certain it is out of a hana mod as that is what it displays when it fires up. Anyway the problem i am having is that whenever i go over 10 watts it keeps saying low voltage and won't wire. The build im working on is parallel 18650's in a hammond box. Ive gone as far as removing everything from the box. resoldering twice. I have tried coil builds at .39 and 1.95. the .39 won't even fire (i am aware that is below spec). I have 3 different 18650 batteries that ive tried all of them on full charge. I have verified that i have 3.7 volts at the battery in joints on the board. I am at a complete loss, any help would be appreciated. I have tried to contact the seller on ebay but that is getting me know where. before i send it back i want to make sure there isn't something im doing wrong or missed. THANKS!
 
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