Do not buy from Geekvape

Status
Not open for further replies.

Territoo

Vaping Master
Supporting Member
ECF Veteran
Verified Member
  • Jul 17, 2009
    5,265
    24,516
    Texas
      Do not buy any GeekVape products because you risk having to deal with nonexistent customer service.

      In February, I ordered a Geekvape Z RTA, which advertises great bottom feed. However, the RTA didn’t come with a bottom feed pin, so I contacted customer support. No worries, the unit was under warranty and I would be sent a new one and I was issued a warranty claim number. A month later and I hadn't heard anything, so I called CS. It turns out that the original CS personnel neglected to give me the information on returning the original unit, which had to be shipped at my expense. I returned the RTA and wait two months, but nothing. In early June, tried calling, but the phone number is out of service. I briefly managed to get someone on live chat, before being disconnected, and was told that my claim would be processed by June 16. June 16 comes and I hear nothing. CS tells me that my claim has been processed and would be shipped in a week, but two weeks later, still nothing. Now phone is out of service and live chat no longer is working. Replies to my emails only say that they are checking into it. I'm now out the original RTA, the replacement, and the shipping costs.
       

      dreamvaper

      Ultra Member
      ECF Veteran
    • Nov 20, 2018
      1,205
      3,531
      UK
        Investing literally Millions of $ in a company, designers, promotion, manufacturing etc, but doing so little on the customer care side is Inexplicable.:facepalm:
        How come the company board don't understand that all their efforts doesn't matter when the customer who needed help is being left without it when he asked for it.
        No matter how good and progressive are your products, if you don't provide quality CS, such situations will be ruining your reputation.:unsure:
         

        hittman

        ECF Guru
        Supporting Member
        ECF Veteran
        Verified Member
      • Jul 13, 2009
        53,228
        142,395
        Somewhere between here and there
          I'm not surprised at all. First they dropped all reviewers on ECF. Then the rep that manages this forum almost never responds to private messages. I was contacted by a marketing manager from Geekvape that was going to get myself and a couple other reviewers going again but now I haven't heard from her in about a month. To me these are all signs of a company that is falling apart at the seams. I have seen comments on FB also where other reviewers have not gotten review samples in about a year.
           

          MacTechVpr

          Vaping Master
          Supporting Member
          ECF Veteran
          Verified Member
          Aug 24, 2013
          5,717
          14,255
          Hollywood (Beach), FL
            Do not buy any GeekVape products because you risk having to deal with nonexistent customer service.

            In February, I ordered a Geekvape Z RTA, which advertises great bottom feed. However, the RTA didn’t come with a bottom feed pin, so I contacted customer support. No worries, the unit was under warranty and I would be sent a new one and I was issued a warranty claim number. A month later and I hadn't heard anything, so I called CS. It turns out that the original CS personnel neglected to give me the information on returning the original unit, which had to be shipped at my expense. I returned the RTA and wait two months, but nothing. In early June, tried calling, but the phone number is out of service. I briefly managed to get someone on live chat, before being disconnected, and was told that my claim would be processed by June 16. June 16 comes and I hear nothing. CS tells me that my claim has been processed and would be shipped in a week, but two weeks later, still nothing. Now phone is out of service and live chat no longer is working. Replies to my emails only say that they are checking into it. I'm now out the original RTA, the replacement, and the shipping costs.

            Consider it an "investment".

            Good luck. :|

            p.s. I'm still looking forward to that 'million man march' on the FDA's front lawn…and their permanent ban. It would be an act of kindness.
             

            Territoo

            Vaping Master
            Supporting Member
            ECF Veteran
            Verified Member
          • Jul 17, 2009
            5,265
            24,516
            Texas
              I don’t if my belly aching paid off or I just b*tched too soon. They emailed me to say that they were out of stock of the Z RDA but I could have something else from the Z series. Well I made my choice, but never heard back from them, until today when out of the blue it shows up in my mailbox. I guess they aren't so good at communicating, but in the end, they made it right.
               

              Fidola13

              Totally Stashed!
              Supporting Member
              ECF Veteran
              Verified Member
              Dec 20, 2017
              9,103
              50,052
              Boston
                I don’t if my belly aching paid off or I just b*tched too soon. They emailed me to say that they were out of stock of the Z RDA but I could have something else from the Z series. Well I made my choice, but never heard back from them, until today when out of the blue it shows up in my mailbox. I guess they aren't so good at communicating, but in the end, they made it right.

                im so happy for you. Maybe I gave up too soon but they even charged me for the bag of accessories that had the bf pin. When I did finally get that delivered it was for the incorrect rda so that bf pin didn’t fit.

                after 3 months or so of this I just gave up. And like I said it turns out that it’s not such a great dripping vape after all so it wasn’t worth the energy.I’m sure there are many people on the Shiny thread who heard about all my Z RDA woes.
                 

                Territoo

                Vaping Master
                Supporting Member
                ECF Veteran
                Verified Member
              • Jul 17, 2009
                5,265
                24,516
                Texas
                  im so happy for you. Maybe I gave up too soon but they even charged me for the bag of accessories that had the bf pin. When I did finally get that delivered it was for the incorrect rda so that bf pin didn’t fit.

                  after 3 months or so of this I just gave up. And like I said it turns out that it’s not such a great dripping vape after all so it wasn’t worth the energy.I’m sure there are many people on the Shiny thread who heard about all my Z RDA woes.

                  I got a ZX IiI ready in black. It was the only thing that didn't require special coils. After posting my 2 cents, I too had given up. Today's vape mail really surprised me. I guess the moral of the story is to be a b*tch about it.
                   
                  Reactions: Fidola13

                  Geekvape_Official

                  Brand Manager
                  ECF Veteran
                  Oct 31, 2017
                  603
                  932
                  34
                  www.geekvape.com
                    Do not buy any GeekVape products because you risk having to deal with nonexistent customer service.

                    In February, I ordered a Geekvape Z RTA, which advertises great bottom feed. However, the RTA didn’t come with a bottom feed pin, so I contacted customer support. No worries, the unit was under warranty and I would be sent a new one and I was issued a warranty claim number. A month later and I hadn't heard anything, so I called CS. It turns out that the original CS personnel neglected to give me the information on returning the original unit, which had to be shipped at my expense. I returned the RTA and wait two months, but nothing. In early June, tried calling, but the phone number is out of service. I briefly managed to get someone on live chat, before being disconnected, and was told that my claim would be processed by June 16. June 16 comes and I hear nothing. CS tells me that my claim has been processed and would be shipped in a week, but two weeks later, still nothing. Now phone is out of service and live chat no longer is working. Replies to my emails only say that they are checking into it. I'm now out the original RTA, the replacement, and the shipping costs.
                    This is Geekvape Customer Service. We deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one. By the way, Z RDA is discountinued. You can contact us once again in 24h Livechat or email: support@geekvape.com, we will replace a new tank to you as soon as possible. Thanks for your understanding.
                     

                    Fidola13

                    Totally Stashed!
                    Supporting Member
                    ECF Veteran
                    Verified Member
                    Dec 20, 2017
                    9,103
                    50,052
                    Boston
                      This is Geekvape Customer Service. We deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one. By the way, Z RDA is discountinued. You can contact us once again in 24h Livechat or email: support@geekvape.com, we will replace a new tank to you as soon as possible. Thanks for your understanding.

                      i don’t suppose you could send me a bf pin? I had to pay for a bag of accessories and shipping only to find out they sent me accessories for a different rda. So I still can’t squonk with the Z. Customer service actually blamed me for ordering the wrong one lol!

                      it hasn’t been a very positive situation with Geekvape in China.
                       

                      Territoo

                      Vaping Master
                      Supporting Member
                      ECF Veteran
                      Verified Member
                    • Jul 17, 2009
                      5,265
                      24,516
                      Texas
                        This is Geekvape Customer Service. We deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one. By the way, Z RDA is discountinued. You can contact us once again in 24h Livechat or email: support@geekvape.com, we will replace a new tank to you as soon as possible. Thanks for your understanding.

                        If you read all my posts, you will see that I have already been helped. Do me a favor and help out @Fidola13.
                         

                        HyDrOpOnIc1987

                        Super Member
                        ECF Veteran
                        Sep 12, 2021
                        362
                        372

                          Geekvape_Official

                          Brand Manager
                          ECF Veteran
                          Oct 31, 2017
                          603
                          932
                          34
                          www.geekvape.com
                            i don’t suppose you could send me a bf pin? I had to pay for a bag of accessories and shipping only to find out they sent me accessories for a different rda. So I still can’t squonk with the Z. Customer service actually blamed me for ordering the wrong one lol!

                            it hasn’t been a very positive situation with Geekvape in China.
                            You can contact us once again in 24h Livechat or email: support@geekvape.com. Thank you for your feedback. In the face of such problems, we have been looking for better solutions, and we will try our best to solve your problems.Thanks for your understanding.
                             
                            Reactions: dreamvaper

                            hittman

                            ECF Guru
                            Supporting Member
                            ECF Veteran
                            Verified Member
                          • Jul 13, 2009
                            53,228
                            142,395
                            Somewhere between here and there
                              You can contact us once again in 24h Livechat or email: support@geekvape.com. Thank you for your feedback. In the face of such problems, we have been looking for better solutions, and we will try our best to solve your problems.Thanks for your understanding.

                              A better solution could start with you replying to pm’s and I would think you could help these people by contacting customer service to alert them to the issues. In years past Geekvape was the top brand in my opinion. Not so much the last year or two. It’s time for Geekvape to turn things around and make a comeback. That could start with you here. Speaking from personal experience, I sent you a pm three weeks ago and never received a response. If you want things to improve then start here with yourself. Just my 2 cents.
                               

                              Geekvape_Official

                              Brand Manager
                              ECF Veteran
                              Oct 31, 2017
                              603
                              932
                              34
                              www.geekvape.com
                                i don’t suppose you could send me a bf pin? I had to pay for a bag of accessories and shipping only to find out they sent me accessories for a different rda. So I still can’t squonk with the Z. Customer service actually blamed me for ordering the wrong one lol!

                                it hasn’t been a very positive situation with Geekvape in China.

                                Hello, @Fidola13,What is your email address? If your problem is still unresolved, our customer service will contact you now.:)
                                 
                                Status
                                Not open for further replies.

                                Users who are viewing this thread

                                  ')