Does Vapor Renu have the worst customer service ever or is it just me ???

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Odium

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I placed an order early morning on the 3'rd and later that day I was told that my card was declined... I know I typed it in right and hadn't created an account when I placed the order so I had no way to attempt to reorder... I wrote Jason back and tried to call repeatedly which only got me the answering service and never a return call after leaving voice mail messages... 2 and a half days later I must have written 6 emails and made many attempts to call... But still nothing so I decided to remake the order and try again but hours later it doesn't look like their system is going to complete the new order either (with a different card this time) and still no word from Jason or his staff plus the sales@vaporrenew.com email isn't even in existence anymore according to the mailer daemon

WTF :grr:
 
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Odium

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I guess this other credit card was declined as well... Both are debit credit cards, one is mastercard and the other is visa with enough funds on the accounts to cover the purchase but for some reason they won't go through so I'll probably have to buy else where... Never had this problem buying anything with either of these cards before so I don't know why neither of them work for purchases from VR
 

Beans

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I guess this other credit card was declined as well... Both are debit credit cards, one is mastercard and the other is visa with enough funds on the accounts to cover the purchase but for some reason they won't go through so I'll probably have to buy else where... Never had this problem buying anything with either of these cards before so I don't know why neither of them work for purchases from VR


Did you speak with your bank? I wonder if their system was down. Sorry for the bad luck.
 

iball

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He was able to ship two 30ml bottles of a Green Tea blend to me here in the desert in about 7 days flat. I was buying "blind" having never tried buying juice from anyone before and lucked out on the first try, getting juice that was PERFECT for me.
I just started really hitting that GT juice today when my 555 and RY4 ran out and...holy crap I'm glad I got TWO 30ml bottles of it. Talk about rolling 20s on the Juice Selection table in this PV RPG. Big fat 20s!


Sounds like an possible issue with your card - I know some banks tend to use outside 3rd party verification services that will deny first, allow after you call them on the phone and verify that yes, indeed, you are trying to buy "smoke juice" or something that throws up a flag in their automated system.

I've had that happen to me before...old bank 3rd party VISA debit card processing company flagged my card for multiple purchases in Chicago, Washington, D.C., Orlando, FL, and Tuzla, Bosnia - all within 48 hours (it's a government thing). That was right after I had already called them and told them I would be travelling around in these places.
Got back to the states a few weeks later, withdrew ALL my money out of the bank - about $40,000 at the time - and went across town to a more local credit union who hasn't let me down yet. They even proactively flagged my card when 2 fraudulent charges showed up when someone was attempting to discover my credit rating probably for ID theft (didn't work) and shipped a new card out to me via DHL 3-day express - to the other side of the planet.
Yup, you just can't beat that local hometown credit union service - especially when you know where everyone who works there lives, what they drive, where their spouses work, where their kids go to school, etc.
You just can't get that kind of "screw around with my money and I'll fsck your life up" security with a big national bank. I'm old-fashioned like that.
 
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Odium

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He was able to ship two 30ml bottles of a Green Tea blend to me here in the desert in about 7 days flat. I was buying "blind" having never tried buying juice from anyone before and lucked out on the first try, getting juice that was PERFECT for me.
I just started really hitting that GT juice today when my 555 and RY4 ran out and...holy crap I'm glad I got TWO 30ml bottles of it. Talk about rolling 20s on the Juice Selection table in this PV RPG. Big fat 20s!


Sounds like an possible issue with your card - I know some banks tend to use outside 3rd party verification services that will deny first, allow after you call them on the phone and verify that yes, indeed, you are trying to buy "smoke juice" or something that throws up a flag in their automated system.

I've had that happen to me before...old bank 3rd party VISA debit card processing company flagged my card for multiple purchases in Chicago, Washington, D.C., Orlando, FL, and Tuzla, Bosnia - all within 48 hours (it's a government thing). That was right after I had already called them and told them I would be travelling around in these places.
Got back to the states a few weeks later, withdrew ALL my money out of the bank - about $40,000 at the time - and went across town to a more local credit union who hasn't let me down yet. They even proactively flagged my card when 2 fraudulent charges showed up when someone was attempting to discover my credit rating probably for ID theft (didn't work) and shipped a new card out to me via DHL 3-day express - to the other side of the planet.
Yup, you just can't beat that local hometown credit union service - especially when you know where everyone who works there lives, what they drive, where their spouses work, where their kids go to school, etc.
You just can't get that kind of "screw around with my money and I'll fsck your life up" security with a big national bank. I'm old-fashioned like that.


I got on the phone just now to call and ask about the card and see if they had blocked it or declined it for some reason and they are saying that they don't even see a $33 dollar charge coming through so they have no idea why it would have been declined or how to assist me... They are seeing nothing as being declined or any type of payments being blocked on their end
 

Odium

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I highly recommend vaporrenu. As you said Jason is out of town. It is the weekend. Just relax, he'll look into it.


I guess so, because he got back in town and a little later he wrote me to tell me that and notify me that the final attempt to pay went through and he would have the order out as soon as possible... Just hope he doesn't spit in my stuff (Or something worse) after I made such a fuss lol
 
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iball

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Just got another shipment in to my shack here in The Desert - Made on 2nd of August and it's the 8th!
And I'm pretty much on the other side of the planet from them.

Banana Nut Bread - excellent!
555 - hmmm...OK I guess, jury still out - letting it sit a while. Mixed 3 drops of it with 3 drops of a RY4 blend from another vendor and man, that's strong!
Mt. Dew - bought on a whim, letting it sit until I'm out of everything else. :)
 

Jewls

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Vapor Renu is A++++ in my book. I placed an order for my mom last week and fell in love with Dulce De Leche( OMG that stuff is great!) and had to order some. I placed an order Friday night. Saturday I get a phone call about the same card having a fraud charge on it(bought quit a few things last week). The CC company canceled the card and of course the Renu order has not gone through yet(was the weekend). I sent an e-mail to VRenu and told them my method of payment was no good now and they contacted me last night and we set up another arrangement and now my 60ml of Dulce De Leche...yummmm is on the way. I am one very happy customer!
 

Odium

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I ordered some Dulce De Leche, Big Red Gum, Cotton Candy, and Cinnamon Roll. It all came out to $32.37 shipped with the nujuice coupon for new buyers, and that's why I didn't want to give up on his site because you can't get 120ML from anywhere else for that price! Then he turned around and added a free bottle of Pina Colada for my trouble, which was a very nice gesture so as long as the stuff taste right I don't see any reason not to buy from him again in the future.
 
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