They have the worst customer service I have ever experienced in buying things online. Purchased the "Black Cherry" e-cig from them as my first attempt at vaping. Ordered on a Friday, received confirmation order, and payment cleared by Monday. Called and emailed them three times each to find out if I could add cartomizers to my order, but never received a response. Got the unit in on the following Friday, but never received tracking/shipping info, not even to let me know they shipped it. Had no choice but to buy cartomizers from these guys, and purchased the two cartons of blanks from them the same day I got my unit (Friday, April 22, 2011). Since then I have emailed them twice, and called three times, none have been returned. I still have no clue if I will ever get my cartomizers. These guys are horrible, and have no customer service skills what so ever. It's sad because I actually quit smoking for 8 days with my starter kit, and had to go back after all the cartos stopped working. Please do not buy from these guys.