Order problem!!

[mrook15]

I emailed customer service last night but no response yet. I ordered some items for myself last Thursday and received my order on Sat. I ordered a kit for my mother on Fri. night and paid an extra 26.00 for priority shipping and it is still showing that that order is is still processing, three days later!

I have made 4 other orders recently and always received an email confirmation within a few hours that it was shipping. There is no phone number to call so I am hoping someone that works for V4L will rear this.

 

[NewLou]

The V4L phone number is 224-723-5340. They are open 9am-5pm M-F. CST

 

[ShadowV]

With V4life it's pointless to pay $26 because out of the 4 times I've ordered paying that much more money made no difference with the time I received.
....I've never had the problem your having but for me I usually have my order 3 days later only paying for the much cheaper shipping.
I would just call them and once again paying $26 for shipping is a ripoff with them.

 

[mrook15]

I only paid the extra this time because I am having it shipped to my mother in Florida and wasn't sure if it would take longer and she is very excited to try these. I am in Houston and always get my stuff within 2-3 days with regular shipping. Thanks for the phone number, I will call them right now.

 

[mrook15]

The V4L phone number is 224-723-5340. They are open 9am-5pm M-F. CST

Well, I called and got a recording that it could be the next day to receive a return call. I will see what happens. Thanks for the number anyway.

 

[whiskey]

I would also ask for the extra shipping cost to be returned to you..

 

[mrook15]

I would also ask for the extra shipping cost to be returned to you..

I will for sure.

 

[NewLou]

Well, I called and got a recording that it could be the next day to receive a return call. I will see what happens. Thanks for the number anyway.

Just wait a little bit and try again. Mondays are super busy, and they are down a person or two, but they do answer the phone. I called last week at about the same time, got a message, and just called back a little while later, and got right through.

Good luck! -Lou-

 

[mrook15]

Just wait a little bit and try again. Mondays are super busy, and they are down a person or two, but they do answer the phone. I called last week at about the same time, got a message, and just called back a little while later, and got right through.

Good luck! -Lou-

Thanks for that info. I will keep calling them.

 

[mrook15]

Just got off the phone with a very nice lady and she explained everything. I ordered on Fri. night after hours so it doesn't ship until today. Express shipping with have to her tomorrow.