DSE 601 Pipe Question Please someone HELP!

[SheerLuckHolmes]

I have had my 601 for about 4 days. Just love it! But tonight it started glowing red all on its own and stayed that way for what seemed like a couple of minutes, now it won't do anything. No light, no vapor, no nothing!

I've heard of a self cleaning mode. Is this it? How long before I can use it again? Or am I Screwed????????

 

[bri1270]

The pipe doesn't have a self cleaning mode you have to actuate it by contacting the arm to the metal nub next to it with something conductive.

What happened to yours is not normal, if it's still under warranty, send it back to the vendor for a replacement.

 

[SheerLuckHolmes]

Ok,
Been suck'n on this 601 since I got it 7-30-2009. Then a bad thing happened.
I got the pipe from The Digital Smoke shop and emailed them the following email this morning, Sunday morning:

"Hi,
Around July 27, 2009 I purchased the DSE-601 pipe from your site. It arrived, well packaged, and I charged the first battery for 12 hours, then started vapping while the second battery charged 12 hours. Love the pipe. Love it.

Sat 8-1-2009, I was vapping at my home desk while on the computer. I set the 601 down on its side and went out to cut the grass. I came back inside and went to my computer and noticed that the red light on the bowl was glowing and the stem was quite warm. I had read about a cleaning cycle and thought the pipe had entered that, so set it aside.

Once the light had gone out I tried to vap and nothing. I thought maybe the battery was drained so waited until this morning, Sunday, when the next battery would be ready after 12 hours. I put the next battery in and nothing. No response at all.

What do you recommend?"

Here is the responce from The Digital Smoke Shope the SAME day on Sunday no less!

"Sounds like the atomizer burnt out. Could have been a cleaning cycle or the air flow switch just go stuck. Send me the bowl of the pipe back, (no battery no mouthpiece) and i'll send you a new one.
Best Regards,
The Digital Smoke shop"

As a small business owner myself, I can tell you that is the best customer service I have ever experienced. The folks at The Digital Smoke shop need to VERY proud of themselves!!! I can absolutely assure you that whatever e-cig needs I have in the future, The Digital Smoke Shop will be the first place I shop.

Great Job!!!!!!