Hey all:
My Father in Law recently decided he wanted to give ecigs a try, so one of his daughters bought him an eGo kit. He ran out of juice and he really doesn't know how to navigate the internet yet alone find an e juice vendor and place an order. So my wife placed a relatively large order (120ml) @ FSUSA.
Order arrived all good. Now the same order arrived again at his house. He called us not knowing what to do. Now, it is a major inconvenience for him to get an envelope+stamps, go to the post office and send the duplicate order back. It was not his fault that he received the duplicate order.
We called FSUSA and the guy was like: "Please send it back!". I was sort of speechless and here is why:
First off we ordered right before the 20% off discount and paid full price, secondly as I have mentioned, FSUSA expects her Father in Law, who is totally new to the ecig world, to basically waste his time buying an envelope+stamps+gas & drop off the envelope.
Now I understand how this might sound cocky, but I had vendors sending me a bottle I didn't like before, and they told me to keep it and they send me another one for free. I had vendors forgetting to send a bottle with my order, and they send me an extra bottle, for free. Basically, all vendors I have dealt with up to this point always admitted their mistake and never made me correct it.
Maybe I have grown a little 'spoiled' with this industry, but to be honest, the 'vaping' industry has been so nice to me and my friends, that this took me surprise.
Lastly, if FSUSA would have said, we'll send you a stamped envelope and to use that, then I would have no problems with that, but to expect someone to waste their time because of a mistake made by others doesn't sound right to me, especially in the E Liquid Industry.
I've heard only good things about FSUSA but to me personally they are the first bad experience I've had dealing with e cigs.
It was supposed to be a gift from my wife, his daughter, to him, and not turn into a burden for him.
My Father in Law recently decided he wanted to give ecigs a try, so one of his daughters bought him an eGo kit. He ran out of juice and he really doesn't know how to navigate the internet yet alone find an e juice vendor and place an order. So my wife placed a relatively large order (120ml) @ FSUSA.
Order arrived all good. Now the same order arrived again at his house. He called us not knowing what to do. Now, it is a major inconvenience for him to get an envelope+stamps, go to the post office and send the duplicate order back. It was not his fault that he received the duplicate order.
We called FSUSA and the guy was like: "Please send it back!". I was sort of speechless and here is why:
First off we ordered right before the 20% off discount and paid full price, secondly as I have mentioned, FSUSA expects her Father in Law, who is totally new to the ecig world, to basically waste his time buying an envelope+stamps+gas & drop off the envelope.
Now I understand how this might sound cocky, but I had vendors sending me a bottle I didn't like before, and they told me to keep it and they send me another one for free. I had vendors forgetting to send a bottle with my order, and they send me an extra bottle, for free. Basically, all vendors I have dealt with up to this point always admitted their mistake and never made me correct it.
Maybe I have grown a little 'spoiled' with this industry, but to be honest, the 'vaping' industry has been so nice to me and my friends, that this took me surprise.
Lastly, if FSUSA would have said, we'll send you a stamped envelope and to use that, then I would have no problems with that, but to expect someone to waste their time because of a mistake made by others doesn't sound right to me, especially in the E Liquid Industry.
I've heard only good things about FSUSA but to me personally they are the first bad experience I've had dealing with e cigs.
It was supposed to be a gift from my wife, his daughter, to him, and not turn into a burden for him.
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