e-cig.com - RIP?

[Soot]

Perhaps it's just my ISP but the www.e-cig.com site is appears to be dead. It has been down several times in the past week - or at least I've not been able to get to it (my ISP?). I'd be interested to know what others find - is the site up for you?

Whether the site is temporarily down on or out of business, the forum should know that this company has been taking orders, taking the money but not delivering.

I have informed my CC company (VISA) to demand a refund (thank God I used VISA - I normally don't) for non-delivered goods. I expect VISA to deal with the problem from here.

Whatever problems e-cig.com were/are dealing with - they just got worse. This company should be removed from the forum's list of suppliers.

 

[CaSHMeRe]

www.e-cig.com no workie for me just now. Tried IE7 and FF3

EDIT: But remember, you could have just hit a rogue issue ... my site tends to go down once every couple of days for a good 15-20 minutes. Its the nature of the beast ....

Perhaps try back this evening and see if its still having an issue ...

 

[Soot]

Just got the e-cig site up by dropping off the "www".

I see they are still taking orders for the "New MiniCig" that they can't deliver. Forum members should know that orders placed for this product more than a month ago have not been delivered. I've had no response to my emails either - though Trog has had a holding response.

Have you had any update Trog?

I really think the forum should have a "blacklist" and this company should be it's first entry!

 

[mEtoke2]

Here's what I get when I try to go to e-cig.com:


There is a problem with this website's security certificate.

The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

We recommend that you close this webpage and do not continue to this website.

 

[vafvaf]

work for me- firefox

 

[trog100]

its still there and its still taking orders for a product it cant bloody deliver.. over seven weeks for me now..

they cant get atomizers.. i think its a legal thing least i assume it is.. someone dosnt want them to sell cheap..

trog

 

[Soot]

Trog - are you suggesting this company is hanging out for a better deal while holding on to our money?

Either way - I'm fed up and consider them unscrupulous. Anybody making an order will have their money taken but receive nothing in return - nor will they get a response to emails.

It's a "thank you for your money - now f**k away off" deal.

BUYERS BEWARE - DO NOT PLACE ORDERS WITH THIS COMPANY.

 

[just4747]

When you put httpS at the beginning it works...that's how I had it bookmarked for some reason:

https://e-cig.com/

But when you do a web search for e-cig..it comes up with www.e-cig.com which doesn't work.

Strange....

 

[PeteMcArthur]

When you put httpS at the beginning it works...that's how I had it bookmarked:

https://e-cig.com/

I think that was always the site and not http (which I don't get)

They have really screwed their certificate, fundamental error. If they get this wrong, do you trust them?

I would rather have small pieces of my body removed than order from that shower again.

Just say NO

 

[just4747]

Haha that me LoL

 

[Bastage]

From what I hear, everything they sell is complete crap. If they're gone, maybe that's good that'll save people the hassle of buying bad products.

 

[dc2k08]

either their web developer messed up their dns settings or they got hacked to some extent. you can also get in using e-liq.com which just directs to https://www.ecig.com/shopping/shopcontent.asp?type=Home

https: is a secure connection while http: sites can be monitored by outside parties. payment gateways should always be https: otherwise, your details can get snatched. dont know why their whole site has to be https though now.

 

[kathyo13]

AH.... e-cig. what can i say. i finally got an answer from them because i threatened legal action. sad that i had to do that. then i got another answer telling me that they didnt have the parts yet. they only answered me then because i asked them to cancel the order and refund the money. its 'only' been 4 weeks for me. They didnt delay in taking the money out of my account though surprise surprise.
I think a blacklist is a great idea and yes they should be first on it followed closely by Loongtotem.
I think the best thing is to steer clear of the asian companies as they have no concept of customer service. Its only the American and hopefully soon Australian companies that I will deal with from now on. Oh and UK depending on the prices.
the only problem with the American co's is that I am paying $50au for postage which i think is a bit of a scam but at least you get what you want when you want it so not too stressed.

 

[Soot]

Kathy - you're paying way too much at $50AU postage. If that's what it costs then there exists a fantastic business opportunity for you. In Aus you're closer to the Asian market that manufactures these things. Not all Asian companies are bad - but e-cig.com is certainly one to avoid.

 

[Bertrand]

either their web developer messed up their dns settings or they got hacked to some extent. you can also get in using e-liq.com which just directs to [their site]

https: is a secure connection while http: sites can be monitored by outside parties. payment gateways should always be https: otherwise, your details can get snatched. dont know why their whole site has to be https though now.

No. Their web development is fine (well, with regard to ssl - it's not done at the application layer, so they get this automatically.) Their DNS is fine. Their SSL certificates are fine.

The only thing that they need to do is have their web host redirect http requests to their checkout to https and reopen their http socket for the rest of the site.

 

[supermig]

The same for me... I´ve been waiting for my order for 7 weeks... they harly reply to my emails and if they do, they always say that "the order will be shipped tomorrow"... I should have done the same with my Visa paiement: "I'll pay you tomorrow"... LOL
they are definetely the worst I've seen around.

 

[dc2k08]

there was a post on here somewhere about an agency we can send our complaints to so they are banned from conducting business in the states. anyone know remember that post?

 

[just4747]

You must mean the Better Business Bureau (www.BBB.com) ..not sure if that works with international businesses though (non-U.S.)

 

[dc2k08]

no, something else i thinks. thanks for the link though!

 

[Kate]

I use Web of Trust on my browser - Internet Security | WOT Web of Trust

It keeps track of dodgy websites, if those of you who use it rate ecig.com as untrustworthy and leave a comment it might help others from being ripped off.