There are lies, damn lies, and statistics.....
From their comments at the end of the article....
In 2013, 39% of contacts were consumers/general public, while those contacts made up just 24% of contacts in 2012.
The categories they used precludes any other result. Within the top tier,
tobacco Company or their Reps, State/Local Governments, Retailers or their Reps account for 51% and then you have the "Everyone Else" category 39% (Consumers/General Public), it covers 90% of all contacts. If you split the groups up by age instead, say Teenagers, Senior Citizens and Everyone Else, it would be as statistically significant....DOH!....
The subject matter of the calls reflects a high level of engagement from outside FDA with CTP: contacts wanted to know about e-cigarettes, retailer compliance, deeming, and substantial equivalence. These made up 79% of the topics included in calls or emails to the Ombudsman’s Office in 2013.
Every consumer would be dying to know about "retailer compliance, deeming, and substantial equivalence". More likely the
tobacco companies, retailers, governments would want to know about policies that would effect their bottom lines. I also wonder how many reporter inquires are lumped into the "general public" category of contacts, some may have actually tried to gather factual information regarding what the FDA is doing or intends to do.