Wow ... I have to come back to this thread and advise that I just had a phone call from David Yang regarding my issue - all the way from China to New Zealand. Thank you Di - you obviously gave him the hard word on this one!
I am amazed really, that he stated a few times that he knows me .... and I recall that I was referred to Eastmall about 2 years ago when David was hands-on running the company (before all the growth happened He mentioned the person who referred me, so I know that he's pretty keen on his company giving good service if he's able to recall individual clients like that.
So, David was very keen to resolve this issue for me, and has promised that my replacement parts will be with me within the week.
So, I'd like to say thanks Di - you've done good work for me as a customer, and for Eastmall as a forum host! Huggzzz right back at ya
I will be sure to post back here regarding how the replacement parts go - I'm hoping that they at least work .... that'd be good!
I am amazed really, that he stated a few times that he knows me .... and I recall that I was referred to Eastmall about 2 years ago when David was hands-on running the company (before all the growth happened He mentioned the person who referred me, so I know that he's pretty keen on his company giving good service if he's able to recall individual clients like that.
So, David was very keen to resolve this issue for me, and has promised that my replacement parts will be with me within the week.
So, I'd like to say thanks Di - you've done good work for me as a customer, and for Eastmall as a forum host! Huggzzz right back at ya
I will be sure to post back here regarding how the replacement parts go - I'm hoping that they at least work .... that'd be good!
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