It is very apparent to me that Jason at Electronicstix.com has let his customer service drop to the floor.
I ordered 4 bottles of Rath Caramel e-juice, 3 302 atomizers, a 510 to 901 adapter, and a 510 to 801 adapter.
I place the order on 4/14 @ 9:14 am, I get a notice that it shipped 4/15 at 9:54 am Weird, perhaps I have been spoiled by all the other venders that ship same day if you order before 3, Oh wait they are businesses
So I get my order on 4/17 and come to find out that Mr. Jason forgot to include the 510 to 901 adapter, and the 510 to 801 adapter that I ordered Odd considering that was over 10 bucks of the order.
So I text him, I had his number in my phone from where he called me in the past, he tells me that there is nothing that he can do, and to email him because he forgets sometimes this is very apparent at this time, mind you that it is Friday, I know that I am not going to see the adapter till sometime next week.
Ok tell my GF that her adapter did not come, it will be about another week till you get it she is not happy, but what can I do? I am at the mercy of the Jason at this point Forgetful Jason.
So I get a shipping notification Monday the 19th and then receive the package on Tuesday the 20th, and the 510 to 801 adapter is broken, the silicone insulator is damaged and the 510 side of the adaptor has the center post touching the outer edge, had I plugged this in to any of my batteries it would have shorted the moment I used the device!
I take a picture, email it to Jason, and tell him I do not want to go through the expense of shipping back a defective adaptor that he sent out without even checking it!
He emails me and says if I ship it back he will send a replacement.
So now I have been waiting 6 days for a 510 to 801 adaptor, Jason has forgot to ship part of my order, and now I have to spend more of my money to replace something that should have been checked in the first place, as well as I can get for half the cost on many other ECF vendor sites.
Not only that, he is suggesting to me that I try to repair it I am pretty handy but I am not going to try to repair a silicon sleeve on a battery adaptor, either it is molded and assembled right or it is not.
So if Jason is unwilling to take care of an issue on such a minuscule item, especially where he screwed it up twice, I will not ever do business with him again, and neither will the group of friends I have converted to vaping.
I would rather deal with vendors that are actual businesses, people that understand what customer service is, and I know there are people out there that probably love Electronicstix, and I did too till this happened.
I just think it is pathetic when a vendor refuses to fix mistakes that are due to their error, or due to their inability to inspect their stock for quality and or obvious defects, this issue was pretty obvious.
I am just putting this out there for others that may deal with Jason and Electronicstix, perhaps if you continue to order from him, you can place in the notes to please inspect your order to make sure it is in good working order, and to please include all items in one shipment if possible.
I ordered 4 bottles of Rath Caramel e-juice, 3 302 atomizers, a 510 to 901 adapter, and a 510 to 801 adapter.
I place the order on 4/14 @ 9:14 am, I get a notice that it shipped 4/15 at 9:54 am Weird, perhaps I have been spoiled by all the other venders that ship same day if you order before 3, Oh wait they are businesses
So I get my order on 4/17 and come to find out that Mr. Jason forgot to include the 510 to 901 adapter, and the 510 to 801 adapter that I ordered Odd considering that was over 10 bucks of the order.
So I text him, I had his number in my phone from where he called me in the past, he tells me that there is nothing that he can do, and to email him because he forgets sometimes this is very apparent at this time, mind you that it is Friday, I know that I am not going to see the adapter till sometime next week.
Ok tell my GF that her adapter did not come, it will be about another week till you get it she is not happy, but what can I do? I am at the mercy of the Jason at this point Forgetful Jason.
So I get a shipping notification Monday the 19th and then receive the package on Tuesday the 20th, and the 510 to 801 adapter is broken, the silicone insulator is damaged and the 510 side of the adaptor has the center post touching the outer edge, had I plugged this in to any of my batteries it would have shorted the moment I used the device!
I take a picture, email it to Jason, and tell him I do not want to go through the expense of shipping back a defective adaptor that he sent out without even checking it!
He emails me and says if I ship it back he will send a replacement.
So now I have been waiting 6 days for a 510 to 801 adaptor, Jason has forgot to ship part of my order, and now I have to spend more of my money to replace something that should have been checked in the first place, as well as I can get for half the cost on many other ECF vendor sites.
Not only that, he is suggesting to me that I try to repair it I am pretty handy but I am not going to try to repair a silicon sleeve on a battery adaptor, either it is molded and assembled right or it is not.
So if Jason is unwilling to take care of an issue on such a minuscule item, especially where he screwed it up twice, I will not ever do business with him again, and neither will the group of friends I have converted to vaping.
I would rather deal with vendors that are actual businesses, people that understand what customer service is, and I know there are people out there that probably love Electronicstix, and I did too till this happened.
I just think it is pathetic when a vendor refuses to fix mistakes that are due to their error, or due to their inability to inspect their stock for quality and or obvious defects, this issue was pretty obvious.
I am just putting this out there for others that may deal with Jason and Electronicstix, perhaps if you continue to order from him, you can place in the notes to please inspect your order to make sure it is in good working order, and to please include all items in one shipment if possible.
