emailed CS-no reply?

[GEMgarden]

Hello,

I emailed V4L customer service a few times but no answer. This is my second order and the second time things haven't turned out right. 2 packs of cartos are missing from my order (premium watermelon and coffee)
and one pack is for a friend as well.

Would someone please get back to me, I would really appreciate it. It's order 38225.

Thanks,
GEMgarden (Vivian)

 

[redrhino]

Sorry to hear that GEMgarden

 

[bornagainst]

It's just Monday. They don't respond over the weekend I assume, so you'll have a connection soon for sure.

 

[maxx]

I'm sure someone from the V4L crew will see this thread before long and get things straightened out. I generally use the PM system here at the forum for contacts since emails can get lost in spam boxes and such. If you use the PM system, you can also tick the "read receipt" option to be sure it was received.

 

[Parmacrafter]

When all else fails you can always call them on the number listed on the business cards. It usually doesn't take long to get back to emails. Could just be the weekend in the way.

 

[dedi]

what is pm?
thx
Dee

 

[Sherrick]

Dee ~ a PM is a private message. Kind of like email sent through the ECF forums. If you look at the top right of this page, you'll see your user id and just below it, the words "Private Messages." If you click on the Private Messages link, it will take you to your Private Message area, where you can send and receive private messages from other folks here.

Hope this helps. Oh, and welcome to ECF!
Sherrick

 

[rocks82]

Hi GEM,

When did you email? I handle all of the CS emails and there's nothing over an hour old in the inbox. Do you have the correct address? For some reason, the system isn't showing any messages associated with your account. Shoot me a pm or email me at valerie@vapor4life.com or customer_service@vapor4life.com and I'll make sure things get taken care of.

 

[Jani]

Hi GEM,

When did you email? I handle all of the CS emails and there's nothing over an hour old in the inbox. Do you have the correct address? For some reason, the system isn't showing any messages associated with your account. Shoot me a pm or email me at valerie@vapor4life.com or customer_service@vapor4life.com and I'll make sure things get taken care of.

And I must say you handle them very well !!

 

[dedi]

thx so much Sherrick! I should have ask sooner! )))))) I got it
Dee