Excellent customer service.

[MikeJA]

Just wanted to say that I'm so very impressed with the customer service at COV.

I had a QC issue with my first order for a tank. I, in hindsight, overreacted and asked for a refund. Bruce was quick to reply and said no problem. He stood by his product and just asked I return the order and I'd get a full refund. The quick response, offer of a refund and backing of his products really impressed me, so much so I emailed him back asking for an exchange rather than a refund. And that's what really sold me...

Literally, just a few minutes after sending my request for a replacement rather than a refund, Bruce emailed me back saying a replacement's on the way, and to send back the other one at my convenience, using the lowest price shipping available. I really appreciated the trust he instilled in me by sending out a replacement before I even had the time to package-up the one I was going to return. The replacement arrived, works brilliantly, and I feel like an ... for being a jerk when I had issues with the first order.

And my latest order...incredible. I placed the order around 12:30pm pacific a couple of days ago. Twenty minutes later I had a tracking number! And today the order was waiting on my doorstep when I arrived home from work.

Thank you Bruce and everyone at COV!

 

[Bigbuyer]

Thank you, Mike! I try hard to do it every time! Glad all was smooth for you! Thank you for your business!

 

[keighles]

I complelty agree with you. Bruce offers great products, good prices, and outstanding customer service.
Everytime I have had a question about any item, I get a quick response, sometimes within a few minutes.
Makes me feel like I have known Bruce for years.
Clouds of Vapor is my definate go to store.

Sent from my SCH-I510 using Tapatalk

 

[Major]

I can vouch from very personal experience that Bruces service is second to none! I can't say enough good things about the way he handles his business and the way he treats his customers.

I got introduced to it all with the GG series but regardless of what you are buying, Bruce gives the same excellent service.

 

[toothboy]

I just received my second order from COV and have been extremely impressed with everything--the website, the prices, the speed of delivery...all of it. I will definitely be ordering more and more. Thanks Bruce!!

 

[CaptSteve]

I agree with all the above. First class service from a first class guy.

 

[blackwater]

Best supplier out there!!!
5 stars for sure.
He puts up with me so he must have the patience of a saint

 

[Kim151]

Just wanted to say that I'm so very impressed with the customer service at COV.

I had a QC issue with my first order for a tank. I, in hindsight, overreacted and asked for a refund. Bruce was quick to reply and said no problem. He stood by his product and just asked I return the order and I'd get a full refund. The quick response, offer of a refund and backing of his products really impressed me, so much so I emailed him back asking for an exchange rather than a refund. And that's what really sold me...

Literally, just a few minutes after sending my request for a replacement rather than a refund, Bruce emailed me back saying a replacement's on the way, and to send back the other one at my convenience, using the lowest price shipping available. I really appreciated the trust he instilled in me by sending out a replacement before I even had the time to package-up the one I was going to return. The replacement arrived, works brilliantly, and I feel like an ... for being a jerk when I had issues with the first order.

And my latest order...incredible. I placed the order around 12:30pm pacific a couple of days ago. Twenty minutes later I had a tracking number! And today the order was waiting on my doorstep when I arrived home from work.

Thank you Bruce and everyone at COV!

That's awesome to hear! You don't get customer service like that anymore with most vendors. Just just seem to understand that good customer service equals loyal customers. You might pay a little more for a product but you get an excellent service in return. I'll take that any day!

 

[Ariel_MX]

I can vouch from very personal experience that Bruces service is second to none! I can't say enough good things about the way he handles his business and the way he treats his customers.

I got introduced to it all with the GG series but regardless of what you are buying, Bruce gives the same excellent service.

Totally agree, Bruce / COV are the best!!!

 

[10mmshooter]

Bruce+GG products= Best vendor ever!

Thanks again for what you do Bruce!

 

[Shaitaan]

Bruce, always great service and quick shipping....I havent even been close to a single dissappointment once again, thanks again bro.... My Odysseus add-ons and spare parts arrived today....atm I'm going through everything and will figure out how I want to configure it out to try next

 

[t man]

I can add a great customer experience from COV. I received an order yesterday with a missing piece. Bruce took care of it and sent me the tracking # at 10:30 last night, I had expected to wait until Monday. I can't think of any other vendor that would do this at 10:30 on a Saturday night!! Thanks again Bruce you are the best!

 

[Bigbuyer]

LOL, thank you! If you have a problem, I am here to help.