Just wanted to say that I'm so very impressed with the customer service at COV.
I had a QC issue with my first order for a tank. I, in hindsight, overreacted and asked for a refund. Bruce was quick to reply and said no problem. He stood by his product and just asked I return the order and I'd get a full refund. The quick response, offer of a refund and backing of his products really impressed me, so much so I emailed him back asking for an exchange rather than a refund. And that's what really sold me...
Literally, just a few minutes after sending my request for a replacement rather than a refund, Bruce emailed me back saying a replacement's on the way, and to send back the other one at my convenience, using the lowest price shipping available. I really appreciated the trust he instilled in me by sending out a replacement before I even had the time to package-up the one I was going to return. The replacement arrived, works brilliantly, and I feel like an ... for being a jerk when I had issues with the first order.
And my latest order...incredible. I placed the order around 12:30pm pacific a couple of days ago. Twenty minutes later I had a tracking number! And today the order was waiting on my doorstep when I arrived home from work.
Thank you Bruce and everyone at COV!
I had a QC issue with my first order for a tank. I, in hindsight, overreacted and asked for a refund. Bruce was quick to reply and said no problem. He stood by his product and just asked I return the order and I'd get a full refund. The quick response, offer of a refund and backing of his products really impressed me, so much so I emailed him back asking for an exchange rather than a refund. And that's what really sold me...
Literally, just a few minutes after sending my request for a replacement rather than a refund, Bruce emailed me back saying a replacement's on the way, and to send back the other one at my convenience, using the lowest price shipping available. I really appreciated the trust he instilled in me by sending out a replacement before I even had the time to package-up the one I was going to return. The replacement arrived, works brilliantly, and I feel like an ... for being a jerk when I had issues with the first order.
And my latest order...incredible. I placed the order around 12:30pm pacific a couple of days ago. Twenty minutes later I had a tracking number! And today the order was waiting on my doorstep when I arrived home from work.
Thank you Bruce and everyone at COV!