Excellent customer service.

Status
Not open for further replies.

MikeJA

Super Member
ECF Veteran
Dec 9, 2011
643
927
California
Just wanted to say that I'm so very impressed with the customer service at COV.

I had a QC issue with my first order for a tank. I, in hindsight, overreacted and asked for a refund. Bruce was quick to reply and said no problem. He stood by his product and just asked I return the order and I'd get a full refund. The quick response, offer of a refund and backing of his products really impressed me, so much so I emailed him back asking for an exchange rather than a refund. And that's what really sold me...

Literally, just a few minutes after sending my request for a replacement rather than a refund, Bruce emailed me back saying a replacement's on the way, and to send back the other one at my convenience, using the lowest price shipping available. I really appreciated the trust he instilled in me by sending out a replacement before I even had the time to package-up the one I was going to return. The replacement arrived, works brilliantly, and I feel like an ... for being a jerk when I had issues with the first order.

And my latest order...incredible. I placed the order around 12:30pm pacific a couple of days ago. Twenty minutes later I had a tracking number! And today the order was waiting on my doorstep when I arrived home from work.

Thank you Bruce and everyone at COV!
 

keighles

Ultra Member
ECF Veteran
Verified Member
May 2, 2011
1,160
913
Maryland
I complelty agree with you. Bruce offers great products, good prices, and outstanding customer service.
Everytime I have had a question about any item, I get a quick response, sometimes within a few minutes.
Makes me feel like I have known Bruce for years.
Clouds of Vapor is my definate go to store.

Sent from my SCH-I510 using Tapatalk
 

Major

Supplier Associate
ECF Veteran
Mar 22, 2011
1,956
1,888
Panama City, Florida
www.ggecig.com
I can vouch from very personal experience that Bruces service is second to none! I can't say enough good things about the way he handles his business and the way he treats his customers.

I got introduced to it all with the GG series but regardless of what you are buying, Bruce gives the same excellent service. :thumbs:
 

Kim151

Ultra Member
ECF Veteran
Verified Member
Jan 5, 2012
1,645
1,463
Hawaii
Just wanted to say that I'm so very impressed with the customer service at COV.

I had a QC issue with my first order for a tank. I, in hindsight, overreacted and asked for a refund. Bruce was quick to reply and said no problem. He stood by his product and just asked I return the order and I'd get a full refund. The quick response, offer of a refund and backing of his products really impressed me, so much so I emailed him back asking for an exchange rather than a refund. And that's what really sold me...

Literally, just a few minutes after sending my request for a replacement rather than a refund, Bruce emailed me back saying a replacement's on the way, and to send back the other one at my convenience, using the lowest price shipping available. I really appreciated the trust he instilled in me by sending out a replacement before I even had the time to package-up the one I was going to return. The replacement arrived, works brilliantly, and I feel like an ... for being a jerk when I had issues with the first order.

And my latest order...incredible. I placed the order around 12:30pm pacific a couple of days ago. Twenty minutes later I had a tracking number! And today the order was waiting on my doorstep when I arrived home from work.

Thank you Bruce and everyone at COV!

That's awesome to hear! You don't get customer service like that anymore with most vendors. Just just seem to understand that good customer service equals loyal customers. You might pay a little more for a product but you get an excellent service in return. I'll take that any day!
 

Ariel_MX

Vaping Master
ECF Veteran
Verified Member
Feb 15, 2010
3,511
5,048
51
Guadalajara, México
I can vouch from very personal experience that Bruces service is second to none! I can't say enough good things about the way he handles his business and the way he treats his customers.

I got introduced to it all with the GG series but regardless of what you are buying, Bruce gives the same excellent service. :thumbs:

Totally agree, Bruce / COV are the best!!!
 

t man

Senior Member
ECF Veteran
Verified Member
Nov 17, 2010
245
167
vermont
I can add a great customer experience from COV. I received an order yesterday with a missing piece. Bruce took care of it and sent me the tracking # at 10:30 last night, I had expected to wait until Monday. I can't think of any other vendor that would do this at 10:30 on a Saturday night!! Thanks again Bruce you are the best! :thumbs:
 
Status
Not open for further replies.

Users who are viewing this thread