Exhale Vapors - Other issue : Sigma214 [resolved]

[Sigma214]

Company name

Exhale Vapors [edited]​

Date of your initial complaint to the supplier.

3 December 2013​

How did you contact the supplier

Website ticket system​

Ticket number (if you were issued one)

7312337​

General nature of complaint

Other​

Briefly describe your problem or issue

I ordered TWO things a 9 dollar Ohm reader and a 13 Dollar AGA-T2 Genesis style rba. When my order came on December 3rd the AGA-T2 was not present I immediately contacted them to let them know the situation, I waited 24 hours and submitted another ticket saying

over 24hrs to wait for a company mistake is just bad customer service.

Obviously at this time 8pm EST your normal business hours would be ended you shouldn't make a customer WAIT when there is a mistake on YOUR END.

I don't know how else to contact you I've browsed the forums and sent emails to 2 email addresses along with a message directly to Abe's facebook.

I've now posted a thread in the forum hoping someone has a phone number for you guys.

All I want is my AGA-T2 and then after this experience I'll probably never buy from you guys again which is a shame considering you have fantastic pricing.


Thanks

Johnathan Grover

After no response to that I began perusing ECF and found 2 emails for them I then sent emails to those email addresses. I THEN found a phone number for them which goes to an automated system that thanks you for contacting Exhale Vapors [edit] I've left 3 Voicemails.

I went to the OWNERS PRIVATE facebook and sent him a message.

STILL NO RESPONSE.
[Edited] 7 DAYS with no response especially from someone who has been trying to adamantly to contact them it's just bad business.

​

 

[Sigma214]

I've left them a few voice mails and they still haven't responded to me at this point I'm going to try and contact my credit card company and get a refund it's absolutely ridiculous to treat a customer this way

 

[Sigma214]

My post should be edited I can't edit it. This line thanks you for contacting ECF I've left 3 Voicemails.


ECF should be changed to Exhale Vapors

 

[Misty]

edited it for you ..np!

 

[Sigma214]

Thanks a bunch I was so angry when I was writing that, my sentences were getting jumbled as I was trying to type it

 

[Sigma214]

20 Days still NO CONTACT and no REFUND processed this is getting to the point of being absolutely ridiculous

 

[Sigma214]

I've now contacted the better business Bureau and they'll be reaching out to exhale vapors. I've also put a ticket in letting the company know that the bbb has been contacted.

 

[Sigma214]

Please close and mark as resolved after a lengthy conversation in a public forum on Facebook he has refunded me.