Fasttech - Customer service issue : FACE MEAT

[FACE MEAT]

Company name

fasttech​

Date of your initial complaint to the supplier.

27 November 2013​

How did you contact the supplier

Website ticket system​

Ticket number (if you were issued one)

Q1126WSQLB​

General nature of complaint

Customer service​

Briefly describe your problem or issue

On 11-27-2013 I received a Trident atomizer clone in the mail from fasttech. The atomizer's 510 threading is either damaged or defective in a way that Does not allow me to attach it to any of my devices.

I initiated a support ticket that same day. In the support ticket message to fasttech, I explained the problem. Shortly thereafter, I ordered and paid for a replacement atomizer so I'd (hopefully) have a working one in my hands as soon as possible. I explained to the customer support representative that, since I had already ordered a replacement, I simply want to return the defective item for a refund.

Over the course of ten days, the correspondence between Fasttech and me has gotten me no closer to being refunded. I've asked three times how I can return the item. Each time, the reply I get is vague and confusing and does not explain how I can return the item.

I've got no problem waiting for an item to arrive from China when it ships for free.

However, poor, slow customer service makes me want to pull my hair out.

If there's one thing Fasttech needs to work on, it's their customer service.​

 

[FACE MEAT]

An update...

After twelve back-and-forth messages, I am no closer to knowing how to return this item for a refund. It's been six days since my third attempt to get instructions for returning the item with no response. This ticket was initiated three weeks ago. This is ridiculous.