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Fasttech new shipping option to Canada

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On Sept. 28 I ordered 2 Vamo V5, received them the 15 of October, that is 17 days with the fast new shipping option.

I ordered from them quite a few time in the past, average waiting time is 24 days, from 21 to up to 31 days.

This new option do make it faster, I'm happy.

How many times have you ordered? I have 12 orders under my belt and I just got one in 7 days had another in 8 days. My problem is not fasttech but Canada Post. I know that the packages get to customs in 1 or 2 days. Customs seems to just have no sense of organization or system of prioritization. These things should have some sense of consistency. If people knew that it was 20-30 days and it was consistent they would be happy. It's the fact that they hold the package, don't change the tracking because then it's not their fault.
They receive the package the 20th but if they only mark it as going through to customs a month later and then mark it processed 24hrs after that then their numbers are good. They can tell the public their average processing time is 24hrs which is a lie.
If a company did this they would be investigated.
 

Zurd

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How many times have you ordered? I have 12 orders under my belt and I just got one in 7 days had another in 8 days. My problem is not fasttech but Canada Post. I know that the packages get to customs in 1 or 2 days. Customs seems to just have no sense of organization or system of prioritization. These things should have some sense of consistency. If people knew that it was 20-30 days and it was consistent they would be happy. It's the fact that they hold the package, don't change the tracking because then it's not their fault.
They receive the package the 20th but if they only mark it as going through to customs a month later and then mark it processed 24hrs after that then their numbers are good. They can tell the public their average processing time is 24hrs which is a lie.
If a company did this they would be investigated.

I only made one order with the new fast shipping option, else I have 9 orders and 2 still in the mail in my history. It's definitely possible that canada post hold our packages and create more delay, I heard the same thing elsewhere too. I don't really mind, when we order from fasttech we know it's gonna take time.
 
You know I find everyone who says that are the people who have never had the problem. I know because I used to look at all the posts and say the same thing.
Its easy to be patient when things are within the norm, but when you package is en route to Canada for 3 days shy of a month well see.
I'm not trying to start anything just explaining our frustration.
 
The thing is it has nothing to do with fasttech it is customs. When the order says en route it reaches customs 1-2 days later. Epacket or ems is shipped by air not boat. So when customs clears a package that shipped 2 days prior while another package has been there for almost a month it makes me wonder if there shouldn't be a better process in place.
 
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