As others have said, it's hit or miss. I have placed quite a few orders with FT. Some large, some small. The best advice I can give you is to do your research before you order. Read other peoples
reviews of the item you're interested in. Look at the pictures closely. FT does a good job with clear and detailed pictures of each item.
For example: If you're buying an RDA look at all the parts in all the pics. Does it look like the right type of atomizer for your building skills? Do the posts look easy to work with? Do you want airflow control? Do you prefer single coil, dual coil? Is the 510 connector adjustable? Review all of the features and reviews. Then make your decision.
Shipping Times:
I have never waited more than two weeks for an order to be delivered.
Quality:
Most items I received have been of decent or very good quality. A few items arrived damaged. Several items were defective. An RMA was issued for me to return those items.
Customer Service:
Average of 24 hour response time.
Security:
I have never had a problem with my credit card or email being hacked. But if you're concerned about it you can use PayPal to protect your cc information. I believe you must use PayPal if you're ordering nicotine juice because they do not accept credit cards for anything that contains nicotine.
Returns:
If you want to return an item for any reason (broken, defective), you are required to include images of the item in question along with your RMA request. Returns from U.S. customers are sent to their Miami warehouse.
Refunds:
I am currently in the process of returning some defective items and I am told the refund will be issued as soon as the package is received in Miami.
Overall, FT can be an inexpensive way to add to your collection of vaping gear. Just do your research. Make sure you know what you're buying and try not to be an early adopter of a new item. Wait for some positive reviews on an item before you click the "Buy" button. With a bit of luck, you'll end up with some pretty cool gear at a substantial savings.
Good Luck & Happy Vaping!