Finish is kinda sad.

[bmwjen]

So, i waited over a month for my pink gloss super mini. Upon receiving it, i opened the package in front of my husband. Well there are 2 chips in the paint, & there is a spot toward the top where the paint is "globbed" up. On top of that there appears to be overspray from the powder coat.

For a product that i was told that they wanted it to be perfect, & that's why it took so long..... this product is far from perfect. I'm sad & disappointed. I refuse to send it back and wait yet another month & 1/2 for its return.

I have several powder coated mods & none of them have overspray like this glv does.

The button works nice, & the size is good, other than that my month & 1/2 wait ended in total disappointment.

I'm sorry, but if i custom order a car & wait for it to be delivered..... everything on it must be perfect, & just as ordered. This mod should be no different.

sent from my always glamorous Android using Tapatalk

 

[Pamdane]

Jen, they can send you a loaner tube to use while yours is perfected, if you contact them? Perhaps something went wrong and was not caught before sending it on. I know they got new help to catch up on back orders...Jay and Sara are great people. I'm sure they WANT to make it right if they know there is a problem...

 

[mrmaigo]

Yeah, I've got some underspray on my head cap. I'm not sure if I'm bothered, it is going to be in my pocket

 

[bmwjen]

Thanks Pam & mrmaigo. I guess I'm glad that I haven't pre-ordered anything else from this company. I mean I got a black GLV matte black coated with no clear coat out of the ECF classys, & the paint job had no imperfections...........& I bought it second hand.

In my opinion, it's just like a car..........when you see the first speck of paint start to chip........that's the end. That is where rust begins, & that is where more paint starts chipping. When that happens, I'm gonna send it to another vendor that I trust to do the powder coating.

This is honestly a really unfortunate & sad situation. The aesthetics are the only bad thing about this mod. It performs excellent. I can see it being a great stealth device & I like the button. I just wish quality control was better when you wait a month & a half for your mod because "we want it to be perfect".

 

[jaybird]

Thanks Pam & mrmaigo. I guess I'm glad that I haven't pre-ordered anything else from this company. I mean I got a black GLV matte black coated with no clear coat out of the ECF classys, & the paint job had no imperfections...........& I bought it second hand.

In my opinion, it's just like a car..........when you see the first speck of paint start to chip........that's the end. That is where rust begins, & that is where more paint starts chipping. When that happens, I'm gonna send it to another vendor that I trust to do the powder coating.

This is honestly a really unfortunate & sad situation. The aesthetics are the only bad thing about this mod. It performs excellent. I can see it being a great stealth device & I like the button. I just wish quality control was better when you wait a month & a half for your mod because "we want it to be perfect".

Very sorry about that. I'm training a new builder. It would be no problem for me to redo it for you. All you have to do is call. I have built and coated 1000s of GLVs and I can safely say that it takes practice lol. Sorry it got passed us. Sara and I inspect every GLV as shes is boxing them, but we all make mistakes. Please forgive us ,and let us make it right for you. Starting Monday we will be trying a next day repair/upgrade policy. Re-coating takes 2 days. Could you post a pic so I can see the issue?

 

[K*Rose]

I have had through my hands 8 GLV's at some point or another and every single one of them has has a flaw in the paint. I've had paint bubbles, chips, clumping, rough edges and overspray. I love the actual mod, but, I agree with you. If you custom order something, wait for it forever and pay a good penny, it should be PERFECT everytime. I have even sent ones in for paint jobs and they have come back with flaws. I know, they say they will fix them if you send them back, but with the track record I'm sure they will still have some flaw. And, plain and simple you shouldn't have too. I'm sorry to bad mouth them, because I do love the way they work and the mod quality, but what Jen is saying is 100% correct!

 

[jaybird]

We are not a car company. We do not make cars, and we don't have a computer controlled powder coating system. We do powder coat theses by hand , and we do the best we can with what we have. For the most part they are flawless. here's some.

The point that Im trying to make is the we do our best , and this is not a complaint that we get more that a few times a year. I take it very serious ,and only makes me pick up my game . If your not happy with your GLV for any reason...call me. Iv always done what a can to make it right . If you look around you can see that there are very few bad reviews, or post about us or the GLV. All I can do is say I'm sorry and my first offer stands .

 

[mrmaigo]

I was a little disappointed, but I'm not really bothered, its only cosmetics. Like I said, it'll be in my pocket. Still, I'll try to dig up a camera, just for reference.

BTW, whats the one of the right? It looks like hematite. That's the black chrome?

 

[keyzygirl]

Its not a custom car for many thousands of dollars,its a PV.The SM is less than $100.It should look good and be what you expect,but thats a lame comparison.

 

[bmwjen]

Well, I just saw a go-go kit on sale for $25. I would expect that finish to be PERFECT also, because after all, it IS brand new.

I 'know' you are not a car company. I'm just saying that if you pay for something in advance, have to wait for it, & keep being told........"oh, it takes so long because we want it to be perfect"............it BETTER BE PERFECT.

The comparison between custom ordering a car & custom ordering a GLV is just that..............the fact that it is CUSTOM ORDERED. It's not about the money involved. It's the point of the matter.

To the GLV company, thanks for your offer to fix the paint job if I send it back.............but between the misleading lead time on your website, poor customer service & shotty paint job, I'd rather send it to another company that does powder coating.

I take excellent care of my mods, & keep them all in pristine condition. It's a little difficult to keep a mod in pristine condition when it arrives to your home flawed from the factory.

That's all.

 

[jaybird]

Sorry I couldn't help. Our customer service is top notch,..its one of the things we are know for. To many people know better than that. My replies in this thread alone should prove that. I wont delete this thread but I'm going to close it. I offered to make things right and was shot down..nothing left to do.