While I've typically posted replies in other threads, I decided to post my own regarding a recent experience with FreedomSmokeUSA. For those who dislike long posts, you may want to hit that back button now!
Background: I've only placed one order with FSUSA in the past. I've posted several times in support of them in threads based on that one order but I am not an established customer. The order I'm going to discuss is only my second order.
Last week I contacted Dave about an order on their 'sweet' deal. I wanted some recommendations of flavors to try based on my particular tastes as well as flavors that might appeal to my mother. He told me to call him or Pam. I did so, talked to him, and then I spoke with Pam at length (over 3 hours total) about different flavors, life, and an upcoming trip to care for my mother following her double mastectomy and to provide support for my very scared and elderly father.
Pam provided a ton of information and allowed me to place a second order in the same box without paying extra for shipping. We also arranged to have it delivered directly to my parents' home.
A few days after I had placed my order, I decided to try a 901 atty to see if that might help with initial TH on a KR808 battery in case my mother was interested in taking up vaping (she's currently a PAD smoker). I emailed Dave to see if they carried 901 attys (they do) and if I could have those included in my order. The box was amongst hundreds of others and hadn't yet shipped, but he took the time to pull it and drop in an atty and a pack of carts. When I asked him about payment, he said we'd "worry about it later". So, I received an atty and a pack of carts on trust.
Now, certainly Dave and Pam know that I love their juices. They're also aware that I would have continued ordering from them regardless of this action. However, this generosity has sealed the deal. During a particularly stressful time for me and my mom, they stepped up to the plate and ensured that I had one less thing to worry about.
I'm pleased to say Mom is doing fine. I'm limping along on less than 4 hours sleep a night but it's doable. She hasn't decided to take up vaping considering the current stress she's experiencing but she's intrigued by this alternative and I could see her doing so on a later date. In addition, her neighbor is also interested in the e-cig and has FSUSA's card when she decides to try it out.
In today's world of corporate greed and stiff competition between juice businesses, it's fantastic to see folks who genuinely care about their customers. Even though I may have a number associated with my account, I don't feel like a number. I know Dave and Pam are interested in me and my family's well-being. I've also seen them generously offer to advance juice to individuals on disability.
These are truly great people working under a great business model.
Background: I've only placed one order with FSUSA in the past. I've posted several times in support of them in threads based on that one order but I am not an established customer. The order I'm going to discuss is only my second order.
Last week I contacted Dave about an order on their 'sweet' deal. I wanted some recommendations of flavors to try based on my particular tastes as well as flavors that might appeal to my mother. He told me to call him or Pam. I did so, talked to him, and then I spoke with Pam at length (over 3 hours total) about different flavors, life, and an upcoming trip to care for my mother following her double mastectomy and to provide support for my very scared and elderly father.
Pam provided a ton of information and allowed me to place a second order in the same box without paying extra for shipping. We also arranged to have it delivered directly to my parents' home.
A few days after I had placed my order, I decided to try a 901 atty to see if that might help with initial TH on a KR808 battery in case my mother was interested in taking up vaping (she's currently a PAD smoker). I emailed Dave to see if they carried 901 attys (they do) and if I could have those included in my order. The box was amongst hundreds of others and hadn't yet shipped, but he took the time to pull it and drop in an atty and a pack of carts. When I asked him about payment, he said we'd "worry about it later". So, I received an atty and a pack of carts on trust.
Now, certainly Dave and Pam know that I love their juices. They're also aware that I would have continued ordering from them regardless of this action. However, this generosity has sealed the deal. During a particularly stressful time for me and my mom, they stepped up to the plate and ensured that I had one less thing to worry about.
I'm pleased to say Mom is doing fine. I'm limping along on less than 4 hours sleep a night but it's doable. She hasn't decided to take up vaping considering the current stress she's experiencing but she's intrigued by this alternative and I could see her doing so on a later date. In addition, her neighbor is also interested in the e-cig and has FSUSA's card when she decides to try it out.
In today's world of corporate greed and stiff competition between juice businesses, it's fantastic to see folks who genuinely care about their customers. Even though I may have a number associated with my account, I don't feel like a number. I know Dave and Pam are interested in me and my family's well-being. I've also seen them generously offer to advance juice to individuals on disability.
These are truly great people working under a great business model.
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