Got screwed buy an ecig retailer.

[Strykyr]

Well. Made an almost $90 purchase from E Cig : Joye eGo & eGo-T | Boge Leo | Cartomizers | E-Liquid | Electronic Cigarette | eGo Tank on September 3rd for an Ego-T 1000mah kit. One of the batteries died today and will no longer charge. Haven't had them for 2 months yet. Called them up to try to set up a replacement. Was told they don't do replacements past 14 days. What kind of business screws their customers like that? Just warning other buyers. Beware crappy customer service from these people.

If a moderator feels this needs to be in a different location PLEASE relocate it.

 

[HeadLikeOrange]

Thanks for sharing. I've never dealt with them and now I will use caution. At least replacement batts aren't too expensive.

 

[billo]

On their web page it says warranty is 14 days. You should learn the warranty before you order !

 

[vaporAdam]

On their web page it says warranty is 14 days. You should learn the warranty before you order !

Im going to have to agree... the warranty is clearly printed on the webpage, i understand you arent happy, but theyre in no way screwing you.

 

[Strykyr]

Yeah $16 ain't much. I'm more upset that his policy is no returns past 14 days. Since it takes a week for stuff to show up that's another week left to determine if something is defective. What kind of crap is that? That means it's his policy to screw his customers?

 

[mostlyclassics]

It's possible the center contact on the battery has sunk a fraction of a millimeter and won't contact the center contact of the charger. Have you tried prying up the center contact by a smidge? I have this problem frequently with fat-batts.

 

[Strykyr]

Yeah right. The point is, why would someone even have a 14 day warranty? It is asinine.

Edited for spelling.

 

[eyebedam]

Honestly though... 2 months use out of something that cost 14.00 to replace. I'd suggest just purchasing another battery from someone else instead of wasting your energy over something so trivial. I understand your frustration but you got 2 months use out of the battery. You got way past 14 days use out of the product.

 

[JTman]

I agree that a 14 day policy is rough, but we as consumers have the duty to research the vendors we buy from. I hope I don't come off as crass or rude, but consider it a lesson learned. I hope this setback doesn't disuade you from vaping. Keep at it and stay off (or cut down) on that tobacco! Good luck!

 

[BigJohnJ]

I have gone through 8 Riva's in the past year. a couple were replaced but the others shorted out just after the warranty expired. Batteries are unpredictable.

 

[orachel]

Boy, after reading these stories, I'm feeling lucky right now! I've been using the same 3 eGo batteries for a year and a half with no issues whatsoever. (knock wood!) I know there are other places out there with much longer warranties. Good luck with your replacement!

BTW, i might be remembering wrong, so please double check, but I believe Liberty Flights had a 6 mo warranty on components when i bought mine. Might want to check them out. Click the 'save 25%' button on top left to get the good prices.

 

[7less7]

I hate to have to agree to this, but I do. I never read .... like that though and hope for the best...lol. Who ever really reads ALL of the Terms and Conditions...lol

On their web page it says warranty is 14 days. You should learn the warranty before you order !

 

[OJsakila]

Wow that stinks. I think it's a gamble, really. You might have to BUY a handful of batteries before you find several that you can alternate thru consistantly. I'm not using an eGo, more like a knock-off from a gas station.. Their customer service was much better than yours, however, and sent me a replacement battery and a postage paid envelope to send the dud back in. The one they sent me has been fine..





IF U HAVE TO READ THE FINE PRINT IT AINT WORTH IT. FIND A NEW E CIG

 

[Allan.GH]

In all honesty, you really should look-around a bit more. There are a lot of vendors out there who offer only a 14 day warranty on batteries. I'm not going to name names; but, a couple of my favorite vendors offer that exact warranty, and I don't feel that's unreasonable. Given that a shorted atty can destroy a battery, or a customer can trivially destroy the battery by using it incorrectly, it is in the best interest of the vendor to strike a balance between providing a reasonable warranty and return window to the customer, and guarding against accessory or customer-instigated premature failure of the product.

The key point to be taken out of all of this is to simply be aware of warranty and return terms before you make a purchase, and not buy from vendors who do not offer conditions that you're comfortable with.

 

[TinyTimberGal]

As has been stated by many, it's the consumers responsibility to read the fine print, and most of the vendors warranties are not even in fine print. There are vendors that don't offer any warranty at all. If I order from one with no warranty, I'm willing to accept that before I hit the 'submit' button.

I used to spend at least $200 a month on cigarettes. For $50 a month I could buy a new battery every month and enough cartos and (diy) juice to last me a month. No matter how I look at it, I'm way ahead of the game, and healthier to boot.

 

[keyzygirl]

I would rather buy a $16 battery than a $50 carton of smokes.

I hear liberty flights is pretty good.Try them maybe.

 

[StotheK]

As others have mentioned, there are a number of vendors who have short warranties. Much of that comes from a great deal of the hardware being less than reliable to begin with. That's, sadly, the nature of the industry and manufacturing in China.

Either way, considering a company's warranty policy along with other factors including price and shipping is a good idea. One other thing to consider, some places require you to pay for shipping to return the product as well. I've simply sat on a few $10 things because it would have cost at least 3-4 dollars to send it back so it wasn't worth the effort.

 

[jibblet]

Is it too much to ask that the suppliers hassle the OEMs for longer warranties?

Surely if the manufacturer could produce a battery with a longer warranty, suppliers just extend that same warranty.

 

[StotheK]

Is it too much to ask that the suppliers hassle the OEMs for longer warranties?

Surely if the manufacturer could produce a battery with a longer warranty, suppliers just extend that same warranty.

Some do, some don't. It's my understanding that part of the warranty process is all part of a negotiation with the manufacturer. So there's a bunch of factors that go into it like the volume of purchases, price per end unit and so on. That's why it seems to swing so wildly between different vendors.

 

[BardicDruid]

Well if you go to a vendor not listed on this forum, you do so at your own risk. The ones you got where probably knock-offs, check out the vendors listed at the bottom of the main forum page.