GotVapes Customer Service...really?

[Dying2Live]

so ordered my usual box of fluxomizers once a month from GV, this time I decided I wanted to try something different so I went ahead and also grabbed myself a Vision Extreme 2.0 Giant. Upon arrival I opened up the VISION, and the wicks are literally a gross yellowish color, THIS IS NOT PRIMER, it's almost like wax it seems like, even filled up with juice the wicks stay yellow and seems to taint the color of the juice, check out how GV responded...

ME -
Hi how are you?
I placed an order Monday night to. I received my box of purple fluxomizers and a single gv vision extreme giant. Now my problem, the vision extreme giant is definetly defected, the wicks are a gross yellowish color almost looks like its soaked in wax, looks so horrible I'm not even going to try to fill it up and vape it, I know it should not be like this because I've seen these in the past. thank you for any help in advance.

GV's response -
Hi Matt--many of these are primed and it can give the wicks a yellowish color depending on the prime VG or PG being used.

Thanks,

Daniel


ME AGAIN -
yes but this is not primer, it's sticky kind of, you can see in the tube the wick is sticking to the side of the tube...

ME YET AGAIN CUZ NO REPLY -
I tried to fill it up and vape, hoping you were going to be right on the primer part. filled it up with light tan juice, even with this vision giant filled I can still see that the wicks are a yellowish color and seems like its starting to taint the juice color a bit, took a single vape from it and i can't even explain how randomly nasty it tasted, then the exhale smell is unbearable, I've used vision giants in the past before with this exact juice and this has never happened to me. there must be a defection with this wick. thank you

-Matt

GV -
Hi Matt- thanks.

You can return that to:

GotVapes - Daniel
10715 Buckeye Furnace
Sugar Land, TX 77498

Please leave a note as to what the issue is...

Thanks,

MY FINAL REPLY -
8$ a piece, and your asking me to pay to ship it back to you and than probably wait a week or 2 even if I receive a replacement. Dont mean to be a rude but doesn't exactly sound right to me.....



now am I out of line here? These things are freaking 8 dollars a pop and they want me to pay to ship to them, them wait for a reply which could be a week, than another week to wait for a replacement. I find it a little ridiculous that they won't just send me a replacement vision, I've bought faulty cartos before on other sites and they never have hesitated to replace immediately for me. tell you one thing, I will steer away from GV as much as possible from now on if this is how they handle this situation, I WOULD 100% UNDERSTAND IF IT WAS A STARTER KIT OR SOMETHING AND THEY WOULD WANT TO MAKE SURE IT TRULY IS FAULTY, BUT THIS IS AN 8$ VISION, GV COMMON take care of your customers.

 

[eyebedam]

so ordered my usual box of fluxomizers once a month from GV, this time I decided I wanted to try something different so I went ahead and also grabbed myself a Vision Extreme 2.0 Giant. Upon arrival I opened up the VISION, and the wicks are literally a gross yellowish color, THIS IS NOT PRIMER, it's almost like wax it seems like, even filled up with juice the wicks stay yellow and seems to taint the color of the juice, check out how GV responded...

ME -
Hi how are you?
I placed an order Monday night to 3050 HWY 138 TRLR #24 Wall, Nj 07719. I received my box of purple fluxomizers and a single gv vision extreme giant. Now my problem, the vision extreme giant is definetly defected, the wicks are a gross yellowish color almost looks like its soaked in wax, looks so horrible I'm not even going to try to fill it up and vape it, I know it should not be like this because I've seen these in the past. thank you for any help in advance.

GV's response -
Hi Matt--many of these are primed and it can give the wicks a yellowish color depending on the prime VG or PG being used.

Thanks,

Daniel


ME AGAIN -
yes but this is not primer, it's sticky kind of, you can see in the tube the wick is sticking to the side of the tube...

ME YET AGAIN CUZ NO REPLY -
I tried to fill it up and vape, hoping you were going to be right on the primer part. filled it up with light tan juice, even with this vision giant filled I can still see that the wicks are a yellowish color and seems like its starting to taint the juice color a bit, took a single vape from it and i can't even explain how randomly nasty it tasted, then the exhale smell is unbearable, I've used vision giants in the past before with this exact juice and this has never happened to me. there must be a defection with this wick. thank you

-Matt

GV -
Hi Matt- thanks.

You can return that to:

GotVapes - Daniel
10715 Buckeye Furnace
Sugar Land, TX 77498

Please leave a note as to what the issue is...

Thanks,

MY FINAL REPLY -
8$ a piece, and your asking me to pay to ship it back to you and than probably wait a week or 2 even if I receive a replacement. Dont mean to be a rude but doesn't exactly sound right to me.....



now am I out of line here? These things are freaking 8 dollars a pop and they want me to pay to ship to them, them wait for a reply which could be a week, than another week to wait for a replacement. I find it a little ridiculous that they won't just send me a replacement vision, I've bought faulty cartos before on other sites and they never have hesitated to replace immediately for me. tell you one thing, I will steer away from GV as much as possible from now on if this is how they handle this situation, I WOULD 100% UNDERSTAND IF IT WAS A STARTER KIT OR SOMETHING AND THEY WOULD WANT TO MAKE SURE IT TRULY IS FAULTY, BUT THIS IS AN 8$ VISION, GV COMMON take care of your customers.

Sorry but I have to side with the vendor. I know of no other buisness that would just simply replace a product without having defective product being returned. It seems here it almost just expected. Maybe once returned your shipping would be refunded or maybe they would send you a extra for your troubles who knows. Still there's tons of scammers out there & there's no telling how many emails just like yours some vendors may get a month. Sorry but like you said its 8.00, your stressing yourself way to much. I've never dealt with this particular vendor but I may if they have something I want to try.

Sorry If this wasn't what you wanted to hear.

Jason

 

[OttoBahn]

now am I out of line here? .

IMO - whether they were $8/piece or $2/piece - I'd simply send them back - can't cost more than a dollar (regardless of what they/other-vendors charge for shipping) and see what happens. My guess is, they'd make it up to you in some way.


FYI - I'd edit your post to remove your personal information (i.e. Address)

 

[Iffy]

Daniel doesn't know you from Bernie Madoff. Just up your nic a bit and send the Vision Extreme 2.0 Giant back. They'll make it good.

 

[AlmightyGod]

Just send it back.

That's the way things work.

 

[melloyello]

as much as i dislike badkolos attitude toward people that have negative things to say about them, i do sidewith the vendor on this. thats just how it works. might cost you $2 to send it back. its not a perfect world in every aspect and if this is the battle you want to pick, you aint got problems.

 

[thepassionofchad]

For 8 bucks and considering you are a repeat customer, I'd definitely just send you a new one. No since in risking losing a customer over such a little thing.

 

[wolcen]

For 8 bucks and considering you are a repeat customer, I'd definitely just send you a new one. No since in risking losing a customer over such a little thing.

Continuing, vendor to customer:
"...I'll just check one out visually myself and send that along to you. If you could though, please do send back the item so that we may either further understand the issue, or perhaps even pull the line. If more than your item comes in with a similar defect we'd clearly want to stop selling the item and credit our customers for faulty products. Here's a coupon for $3 towards your next purchase, valid when you return the item to us. Please remember to email the tracking number of your item (a reminder will be sent in one week)."

Win-win?

HOWEVER, I do personally address the marketplace at large with this in mind as a normal practice and would not consider it noteworthy. I wouldn't mind "splitting" (i.e. they pay to ship one way again, right?) a nominal shipping cost to get something that works.

Best of luck.

ETA: I certainly think that it behooves vendors to at least filter their responses such as these (wait and re-ship) by price and possibly customer history. Kind of stupid of a distributor not to. Again though, I don't think noteworthy.

 

[pnguin]

Continuing, vendor to customer:
"...I'll just check one out visually myself and send that along to you. If you could though, please do send back the item so that we may either further understand the issue, or perhaps even pull the line. If more than your item comes in with a similar defect we'd clearly want to stop selling the item and credit our customers for faulty products. Here's a coupon for $3 towards your next purchase, valid when you return the item to us. Please remember to email the tracking number of your item (a reminder will be sent in one week)."

Win-win?

HOWEVER, I do personally address the marketplace at large with this in mind as a normal practice and would not consider it noteworthy. I wouldn't mind "splitting" (i.e. they pay to ship one way again, right?) a nominal shipping cost to get something that works.

Best of luck.

ETA: I certainly think that it behooves vendors to at least filter their responses such as these (wait and re-ship) by price and possibly customer history. Kind of stupid of a distributor not to. Again though, I don't think noteworthy.

I agree. Minimal responses leave the client wondering if the vendor really understands the problem or cares to correct it. It only takes a minute to write a carefully considered response. I know Gotvapes is having some growing pains but if the volume of repair tickets is that high it may be time to hire a dedicated customer service person to handle them.

 

[Nomoreash]

It's plainly listed on the GotVapes Website:

"Returns accepted on items if defective within 72 hours. Battery kits are warrantied for 7 days. This is strictly enforced. Please contact us at daniel@gotvapes.com to arrange an RMA. Customer is responsible for return shipping".

Really not much to dispute or gripe about here. The policy is easy to find for everyone so they can decide for themselves whether or not to place an order.