ok lets start this off by saying this could have ended really badly.I ordered an SLB v v3. when it showed up, no matter what atomizer I hooked up, it would not fire. so I submit a ticket and I get ahold of Max, who the way is the absolute man! I told him what problem and I told the scheduling conflict I have with the shipping, you see I was only going to be home for the next 3 days so I kind of needed it now. Max sent me the new one, with faith that I was returning the old one. So the two devices pass each other in the mail. Now comes the fun part, due to a clerical error device I received as replacement was the v2. Now this really isn't that big of a deal however I am now not going to be home to receive another shipment. so me and Max talk it out he offers to hold the shipping until I leave and he'll send it to the address I'll be at. Now this is amazing. He also offered to reimburse the shipping, in store credit.
between the time that I left and I got the v3, I hit a point where I was either going to buy a pack of cigarettes or just use the v2. So I open the v2. I send max message in say hey listen I'm going to keep it as a backup, how can I go about getting charged for it. He tells me not to worry and he's going to figure it out and he's hoping he'll be able to use my previous order to pull my credit card information and just have it charged. Not only did he quickly and efficiently fix the problem that I had, he also made a very easy transition for me to keep my other battery.
Barring all this other stuff that happened and the whole long story, I got everything I ordered within 3 days. no muss, no fuss, just good business. I feel like when I talk to them, I'm a person not just an order. they make you feel as if the money is not the issue but your happiness truly is.
thank everybody who helped me out so much, you guys are amazing and I telling all my friends about you. I've already had two order things from your site. you guys are amazing and truly show what a amazing company does.
happy vaping
between the time that I left and I got the v3, I hit a point where I was either going to buy a pack of cigarettes or just use the v2. So I open the v2. I send max message in say hey listen I'm going to keep it as a backup, how can I go about getting charged for it. He tells me not to worry and he's going to figure it out and he's hoping he'll be able to use my previous order to pull my credit card information and just have it charged. Not only did he quickly and efficiently fix the problem that I had, he also made a very easy transition for me to keep my other battery.
Barring all this other stuff that happened and the whole long story, I got everything I ordered within 3 days. no muss, no fuss, just good business. I feel like when I talk to them, I'm a person not just an order. they make you feel as if the money is not the issue but your happiness truly is.
thank everybody who helped me out so much, you guys are amazing and I telling all my friends about you. I've already had two order things from your site. you guys are amazing and truly show what a amazing company does.
happy vaping
