Great customer service goes a long way!

[RKWerchan]

This is my first post here, and it's in the wrong forum, because from what I understand I cannot yet post in other forums. I just wanted to let everyone know about a company I have dealt with today and received some very simple yet exceptional customer service. I will post the email here:

Hi Kraig,
My name is Dale and I wanted to personally contact you and let you know that our *EDIT* flavor is on backorder, expected to arrive Friday.

For the inconvenience, we are going to offer you 20% off of your next order. We are going to go ahead and send out the rest of your order and once our shipment arrives we will send out the *EDIT* flavor.

If you have any other questions, comments or concerns, please feel free to contact me by replying to this message or by phone at *EDIT*.

Again, I apologize for any inconvenience this may have caused. Have a wonderful day!

This may not seem like much to a lot of you, but I'm sure many will understand and appreciate why I have posted this.

I just bought my first e-cigarette today (Sinless Smoke Pro and I love it!), found ECF today, and heard about Vixen Vapors through these forums. I thought quitting smoking was going to be a nightmare but instead has turned out to be much easier than expected. Thank you ECF and thank you Vixen Vapors!

 

[swedishfish]

That's great, I'm so glad you had a good experience. It means a lot when we're entering this new world of vaping! I have really had nothing but positive experiences with almost every vendor I've dealt with.

I've heard good things about Vixen Vapers. In fact I was on their website today looking at some vanilla bean ice cream! I can not buy any more juice!

Welcome to the forum!

 

[somewhere21]

nice! Sounds like a great place

 

[bmwjen]

I'll agree that great customer service goes a LONG way when there are so many vendors to choose from.

 

[Warsaujoe]

Hey, every little bit helps. Also I'd rather pay a bit more if I know the service is solid.

 

[GERGOZ]

hey new folks and welcome !

i have found this forum to be invaluable. i kind of screwed myself though. i did nothing but read and learn my first month or two here. shouldve been posting at the same time. even if its just quick little comments. your posts will add up quickly and access will be there before you realize it.

as far as customer service, i concur, lol, its nice to feel appreciated....ESPECIALLY if you want MORE of my hard earned money !

hang in there, the vaping world is awesome and ever evolving !

 

[BVlaguna]

check out c-cig-city in laguna beach. It's by my house. Jason is awesome. I use to buy from mikeusa and while his prices are good, he sells that crap dekang china juice. Customer service for the win!

 

[klm]

I still like Dekang juice unfortunately Mikeusa shipping is too high.

 

[dormouse]

If you like Dekang then see LiteCigUSA for good prices and low shipping (under $3) on Dekang, and Madvapes for cheap 50ml bottles.

Re Vixen Vapors - I like their Peach - nice amount of flavoring.

 

[klm]

Thx dormouse! I really like to add Dekang Caramel to my juices...not everyone carries this though.