IBTanked Customer Service

[thachtoo]

Has anyone else had trouble getting in touch with IBTanked customer service? I ordered XL cartos to go along with their 22mm XL tank. They sent standard cartos. I didn't realize this until it was time to change out the carto. Had to run to a local store to buy some. Sent them an email that showed I clearly ordered XL and attached a picture showing I received standards. I wasted more than 5ml of juice messing with the tank and short cartos because I'm so new at this I figured it must have been user error.

So the email was sent this past Saturday. I waited until Tuesday for a response because I understand they are a small operation. I then tried contacting them through the form on their website. Still nothing. I am trying to be patient, but I have become accustomed to Smokeless Image, Vapor Renu, Juicy Vapors, and other companies that respond to customer inquiries within a day. Wasn't expecting that type of turn around, but zero communication in almost a week's time is getting a little annoying. At least an acknowledgement that they goofed up would be appreciated.

Is this normal? Am I expecting too much? I ordered From this business because of the nice reviews on this forum. It's not a lot of money, but I don't like the way this business is run already.

 

[jayD]

I received the wrong color tank, sent them a message and no reply..this was at least a month ago. So you might be right, in that customer service is perhaps lacking at this operation, or we are just 2 unlucky people. That being said, it works great and looks great, so not even mad.

 

[thachtoo]

Thanks for the feedback jayD. I appreciate it. I am trying to be patient. But they sent me cartos I can't even use with the same tank they sent. I wasted juice, time, money (buying new cartos). If it was aesthetics, I'd happily just go about my merry way, but this unacceptable.