GreatEcig Deals Problem

[StraightV8per]

I recently bought a 901 kit from www.greatecigdeals.com and one of the batteries was DOA. I have tried to contact them via email and via their website (they don't list a phone number) and have heard nothing back. Has anyone dealt with them before or had any luck if they recieved a bad part from them in getting a replacement?

 

[tiburonfirst]

have not dealt with them but if you don't hear back dispute the charge [hope you paid with cc]. be prepared to have to send back the doa battery with delivery confirmation
good luck

 

[StraightV8per]

Tiburonfirst, thanks so much. I did pay with CC and will be disputing this charge, these guys really should have contacted me by now.

 

[tiburonfirst]

hope it works out for you

 

[StraightV8per]

Imagine this, only until my bank reversed the charges did GreatEcigDeals.com contact me. Now we can call this a coincidence but i think not. They are asking me to send back the DOA battery which is understandable but at this point i would think they should offer a store credit for the shipping charges as well as shipping me a good battery. We will see.

 

[StraightV8per]

So the store credit that was offered for my troubles (troubles include an almost worthless 901 set for more than 2 weeks only having one battery, the paperwork i had to go through with my bank to get the charge reversed just so that GreatEcigDeals would contact me) was 5 measley cartridges which i don't even use (gone to dripping with an LR510 on an EGO LOVE IT!!!). THey will not take the unit back (due to their return policy) so i have asked for an exchange in the equivalent dollar amount of the original 901 kit for all e-liquids. Does this sound unreasonable? At the very least i have asked for 2 5ml bottles of eliquid for my troubles. They don't carry LR attys or drip tips.

 

[StraightV8per]

they gave me 2 5ml bottles of eliquid for my trouble, and will be shipping a replacement 901 battery.

 

[tiburonfirst]

count your blessings that there was at least some attempt to make good. definitely a company to stay away from. but problems crop up everywhere and solutions are sometimes hard to come by even with vendors who have a good reputation.
good luck in the future!