Company name
Greenhouse One
Date of your initial complaint to the supplier.6 April 2013
How did you contact the supplierEmail
Ticket number (if you were issued one)-
General nature of complaintCustomer service
Briefly describe your problem or issueI ordered a number of e-juices from this company, in 2 different nic strengths. One 30 ml bottle shipped to me was the wrong nic strength, and one other 30ml bottle was leaking and had lost some liquid / resulted in a messy order. Since this order had 2 different nic strengths I understand how a mistake can be made. I contacted Tim through the email provided on their website back in April 06 2013 and heard NO response at all. I gave him almost 4 weeks to respond until sending another email on May 1. I have still received NO response from Tim or anyone at Greenhouse One.
In both emails I included a picture of the item that was sent to me, and showed that it did not match what I had ordered on the invoice. I asked if he would fix this and do something about getting me the item I had paid for. I did not ask him to replace the leaky bottle, only brought up the fact.
I have been patient (maybe too patient) in waiting for his response but have still heard nothing in 2 months.
I understand wrong shipments happen, they've happened to me before with another vendor, only that vendor rectified the situation promptly. I am very disappointed in the customer service of Greenhouse One for not getting me the item I had paid for, and for ignoring me when bringing it to their attention.
In both emails I included a picture of the item that was sent to me, and showed that it did not match what I had ordered on the invoice. I asked if he would fix this and do something about getting me the item I had paid for. I did not ask him to replace the leaky bottle, only brought up the fact.
I have been patient (maybe too patient) in waiting for his response but have still heard nothing in 2 months.
I understand wrong shipments happen, they've happened to me before with another vendor, only that vendor rectified the situation promptly. I am very disappointed in the customer service of Greenhouse One for not getting me the item I had paid for, and for ignoring me when bringing it to their attention.
