Griffin RTA coating and Awful Geekvape Customer Service

[Vape_HIO]

Just wanted to make everyone aware of the experience I had with Geekvape.

Bought a black Griffin rta 25 about 3 months ago. This week I noticed the black coating has has faded and completely come off in some areas. The most concerning is on the chimney inside the juice well.

I reached out to Geekvape and they asked for details: scratch off code, video of the issue, then ask for pictures. I provided all of these.

There response was: "As far as we know, too long time to use the tank,there are some chemical substances in the smoke and this will produce mutual dissolution reaction"

3 months too long? And where is this coating dissolving?

Then they respond: "Our warranty time is within 90 days, for your situation,we are not mean to avoid responsibility，but please jsutify to us, and let us to chat and find out the situation instead of compain. ok? Can we reach an agreement?"

They offered to replace the chimney.

Fine..however I provided evidence that this issue was in other areas. I asked for a replacement atomizer and even offered to send back the defective one.

Long story short they got very aggressive and stated that my atomizer was too old and this was not a situation where they would replace it since it was past 90 days.

Just want everyone to make sure if you have a black Geekvape atomizer to check it.

Vape safe everyone!

 

[Tonee N]

So they knowingly built a device with cheap paint that breaks down into the liquid being vaporized and don't mean to avoid responsibility.
They are completely responsible for knowingly selling a defect product.

Sent from my SAMSUNG-SM-G891A using Tapatalk

 

[Vape_HIO]

Very disappointed in the customer service. Also concerned about where that coating got dissolved.

 

[bombastinator]

The thing to remember is geekvape is a Chinese company. Their liability exposure is near zero in the US. they don't have to worry about little things like poisoning people.

I would take this as a warning about any kind of paint on vape gear in general. Ejuice makes a not too bad paint stripper. Anything painted will eventually peel. For this reason Adson I only buy unpainted stainless or aluminum

 

[Vape_HIO]

Same for me from now on.

 

[DaveP]

My first Griffin 22 came in with a bent post. I went through the vendor I ordered from for an immediate replacement. They sent me another one and told me to keep the first one for parts.