Guys, answer your email

[TEKWRX]

Bruce or Justin,

I've sent you a few emails, and submitted a ticket and haven't gotten a response. I also called your number, but you must have it listed wrong (whoever answered didn't know who Bruce was or Clouds Of Vapor). You guys sent me the wrong item. Get back to me ASAP so we can work it out, please. Thanks

-carey

 

[jbglenn]

There are a couple threads where they state they're backed up on CS tickets, are not responding to email, and the phones aren't being answered or are for urgent matters only (something along those lines.) Be patient and they will get to your CS ticket.

 

[Bishopheals]

I know how u feel tek I been there bud. Dont worry they will get back to you. They just busy with the Penelope orders. try Pming Bruce and give him a few days to get back to you.

 

[TEKWRX]

I'm just annoyed because it's a simple issue, if they just looked at the emails, or even answered the phone, it could be resolved in 5 minutes. I live 20 minutes away, they wouldn't even have to bother with packing and shipping the replacement. It's going on 4 days now without an acknowledgment, I don't care how 'busy' they are, that's just poor customer service. I hate venting on a public forum, but I can't get a response to emails or tickets

Sent from my HTC Sensation 4G using Tapatalk 2

 

[Bishopheals]

Tek Your not the only customer. Its understandable your frustrated just got to give it some time.

 

[JthaBigVapor]

What exactly seems to be the problem?

I have posted several times about the CS situation and how I am backed up currently. If you review our my CS Thread I specifically detail the situation, that the tickets are the best way to reach help, not email, and not calling, (unless it is an emergency).

I am sorry you have been inconvenienced but I have hundreds of people that need my help you are not the only one , this issue simply has not been gotten to yet...

So... please PM me with details......

**Edit**

This issue is being taken care of...

 

[TEKWRX]

Resolved. Thanks guys

Sent from my HTC Sensation 4G using Tapatalk 2