Halo cares about customer satisfaction

[Vapin Da Bullet]

So long story short, I ordered some juice (Freedom/Bella) from Halo during the sale on 4/20. It was the first time ordering from them and the juice I ordered was great. I vaped a small amout of the juices for 1 day and I soon discovered that one of the caps on the Freedom bottle wouldn't tighten completely. Long story short, the entire bottle emptied into my pocket and 29 ml of juice was wasted.

I contacted Jay from Halo and explained what had happened. Without going into detail, he made it right immediately.

Without a doubt, I will be a returning customer. Thanks Jay and the entire Halo team for great customer service.

 

[Thyestean]

Wow. That was really nice of him.

Definitely want to make sure those caps are screwed on good with the glass bottles.

 

[MiloB]

Halo is serious about keeping their customers happy. As much as they can within reason I have always seen Jay and the crew go out of their way to consider their customers' concerns.

It's the best way to do business. A happy customer is a loyal customer no matter what you are selling. And it means they stand by their product and are in it for the long haul.

I wish some other vaping suppliers (shall remain nameless) would take a page out of Halo's Customer service manual. It makes the whole experience all the more enjoyable, especially for the noobie who's looking for a way to get off and stay off the analogs.

Thanks for posting your experience.

 

[The Wiz]

Seems that quite a few folks have already recieved there product purchased on 4/20.....Just wondering if they chose the free shipping option or upgraded? Mine has still not hit the mailbox yet. I did choose free shipping myself!

Day 8 and still waiting!
The Wiz!

 

[River]

Seems that quite a few folks have already recieved there product purchased on 4/20.....Just wondering if they chose the free shipping option or upgraded? Mine has still not hit the mailbox yet. I did choose free shipping myself!

Day 8 and still waiting!
The Wiz!

Mine is not here yet either. I was expecting it today but it was a no show. I'm going to give it a few more days before I contact them. The regular shipping is up to 10 days and I didn't want to pay for the upgrade since I'n not in any real hurry.

 

[nyabzns]

Jay and the Halo folks are awesome. First class product and service to back that up as well.

 

[Blonadier76]

I also ordered on 4/20/ got it on 4/25 yes i got the extra shipping. i got the freedom and menthol ice. i have never tasted anything comparable to freedom and im still vaping now very original flavor. the menthol ice could use more menthol in my opinion. but still very vaperable(is that a word?). very happy with halo. you now have a customer that will be returning.

 

[Vapin Da Bullet]

I pay the $3 for upgraded shipping. It usually gets to me in Cali in about 3 days

 

[AmyB66]

Those caps are tricky. Took me a bit to master getting them open and shut.

My order was here fast, just standard shipping.

 

[allaboutthevapor]

i agree. While I did not like the product, i was more than happy with the communication from jay and the proffesionalism of the website and packaging.

I would order again, just not the same flavor. I'm gonna try freedom once they have sample sizes.

 

[The Wiz]

Day nine has passed....Guess I should have optioned for the extra $3 for shipping! Hoping day 10 will be the day!

The Wiz!

 

[River]

Day nine has passed....Guess I should have optioned for the extra $3 for shipping! Hoping day 10 will be the day!

The Wiz!

Mine came in today, usps says "you asked for 10 day shipping you get 10 day shipping."

It's strange, every other halo order i have made was 3 or four days. I wonder what was different this time? Maybe the amount of packages tht went out at once???

 

[whiskey]

Jay's supposed to have sample's soon & will let us all know when...I can't wait to try out some others. ALWAYS had great service from HALO
Best move he's made is going to be coming out with sample sizes!!!!!!!!!
Also the slower shipping may be because of the swamp of orders he got once he finally restocked.