Halo doesnt want your bad negitive reviews

[DrDankNuggs]

So it would appear as though Halo cant take a bit of criticism but are happy to take a bit of praise! I recently reviewed a few of your juices and found it rather interesting that my positive juice reviews were posted while my negative reviews conveniently somehow must not have met the criteria to be posted. You guys incentivize the review process by giving "reward points" for reviews but it appears as though you only want reviews of praise and anything that can be deemed negative is shot down, unfortunately this creates flawed fluffed up reviews for your juices. As a consumer I look at reviews to help me make decision as to what juice I want to get but if you guys don't let any negative constructive criticism in your juice reviews you end up with people receiving a juice with false hopes of it being "5 star" worthy. Also you guys incentivize the juice review process leading to people caring more about getting their reward points than leaving a honest review, so you have two separate knocks against your review process, one you don't let negative reviews threw then after someone realizes that, they want their reward points so they change their mind and leave a positive review just so you'll post it and they can get the points. This creates reviews that don't speak honestly to your products and I have found that out the hard way by receiving juice people raved about just to find it was not as amazing as your reviews would let on. Now taste is subjective so I'll give that a pass but to find that you guys troll your reviews and pad the results is a bit disappointing. I guess I should have known seeing that you really don't have any juices on your site below 4 stars but consumers will catch on to this practice and I believe a little honestly would go a long way if someone doesn't like your juice let it be known taste is subjective and what is bad to some is great to others consumers know this and when they see nothing but positive reviews I think they'll catch on. Its really not that likely that everyone will like every juice a company puts out. My real disappointment is the fact that there must be some reviews on your site that people just left for their 25 reward points which would be fine if you gave them the points regardless of their opinions be it a positive or negative one but you don't. Bottom line regardless of the stars given if a review is thoughtful and well spoken you guys should post it regardless of how many stars they decided to give it.

 

[Shufflefield]

Honest negative reviews should be allowed. Of course what is honest is up to whoever is reviewing it, but obvious trolls shouldn't be posted. Even if it's a negative it can be constructive, and reviews are nothing more than opinions anyway.

 

[Cinder Ella]

Hello,

We welcome criticism, that's how we improve! Unfortunately, when people post negative reviews they tend to say things that aren't very constructive so posting reviews that simply say "I don't like it" or "not for me" aren't actually reviews and aren't very beneficial for anyone. We have posted many reviews that even though they are considered negative, still give 3 or 4 stars because even if that particular person didn't love the product or the flavor they appreciated the quality of it. Simply looking at the number of stars doesn't determine if the review is positive or negative.

For example...

3 Stars...
"This one is definitely not one of my Halo juice favorites. It has coffee-like base but sometimes that base just strikes my taste buds as a thoroughly cooked popcorn. I've sampled it several times leaving time in between tastings and I just can't get around that taste impression. This does have a mint added over the other coffee flavor, Café Mocha, which makes it more interesting. So minty popcorn it is. But some have commented that they like this concoction so don't let this review stop you from sampling it. "

3 Stars...
"Turkish Tobacco is almost completely unlike any other tobacco juice I've had before. There's none of that cerealy cheeriosesque note that's so common in tobaccos. It's dry, really not very sweet. It's distinctive. For me this juice only has one flaw, but for me it's a big one. Straight out of the bottle this juice was great, but after a day or two of steeping, there's a massive raisin... I won't call it a note, it's way too prominent for that... a big ole raisin power chord. If that's your thing, you'll love this juice. If it isn't, I'd still recommend you pick up a sample bottle and give it a shot. It's unlike anything you've had before, and that in and of itself is worth the price of admission. "

3 Stars...
"This is a sweet coco tasting vape with peppery finish. Its a lot like Longhorn but with a little spice on the exhale. Not an ADV for me but a nice occasional vape "

Also, as it states in the instructions for review points, people are only allowed to post 2 reviews per day, we have many people who review 10+ products at once so many both positive and negative reviews don't get posted for that reason as well.

 

[Detail Man]

I'm glad someone else brought this up. I know first hand that tying a rewards program to customer reviews can make for a curious situation between the vendor and the customer(s).

 

[DrDankNuggs]

Guess that's kind of my point, there had to have been some 1-2 star reviews that gave a decent well thought out review even if you guys didn't agree with it. What your kind of saying is that 1-2 star reviews are completely disregarded regardless of if they make valid points against your juice. I get that you have a 2 review limit per day but that doesn't change that you incentives people to leave positive reviews even if it is only 2 per day! Its not so much about the review limit or the incentivizing its the combination incentivizing only positive reviews(regardless of limit), once someone realizes they don't get credit for their negative reviews it makes them leave positive reviews (regardless of if its how they actually feel) just to get points which while it may look good on paper its hiding peoples true feeling on your products just because you guys don't agree with it. I'm all for incentivizing your reviews it makes people have a desire to give their opinions on a product that maybe they wouldn't have given their opinion on, which in turn makes a customer looking to try new juices have a better understanding of what he is getting before he spends his/her money but when you don't let negative opinions in the reviews it may lead to people making a less informed decision & buy a juice they hate because hey EVERYONE rated is 4-5 stars so it must be good! Who knows maybe they could have made a better decision if they had read a critical review rather than 20-50 reviews praising how amazing it was! All this being said Tribecca is one of my favorite juices!

 

[Cinder Ella]

Glad to hear you like Tribeca!

1-2 Star reviews are not disregarded at all! I myself have personally seen at least 90% of the reviews before they are posted and I can't think of a single one that that was 1-2 stars and was more than a few words, maybe one sentence. Not that we are looking for negative reviews but I will go back through and see if maybe there are a few that are a bit more detailed that someone may have missed.

 

[Detail Man]

DrDankNuggs, how has your denied review based reward points situation progressed?

 

[CookeMonster]

I have made a dozen reviews on their site (no more than the 2 per day limit) and all but one of my reviews has been accepted and posted. The only one that didn't was a 2 star review of the USB charger:

It does the job of charging, but is a very flimsy case body that is accentuated by the design. The battery comes out in the same direction that the USB plug goes in. Nearly all USB ports are horizontal, so adding a battery hanging off horizontally just puts more leverage on the plug and case of the charger and threads of the battery. Added to that is that it sticks further out into the world of children, pets, office traffic etc where USB ports are often found. I would prefer to see it with a more robust casing and 90 degree vertical offsets. That, I could pay $10 for. The current design is worth $2-3.

This is a piece of hardware that is just lacking the quality that all the rest of their stuff has. Day 1 the case was cracking and I routinely squeeze it together when I plug it in now. It wasn't beaten on or abused, it's just the typical Taiwanese solid state component. I have liked the G6 and carts, LOVED the Triton and tanks, and a few of the flavors I have tried are top notch. All those other reviews are up on the site... ?

 

[Myth Sammich]

I have made a dozen reviews on their site (no more than the 2 per day limit) and all but one of my reviews has been accepted and posted. The only one that didn't was a 2 star review of the USB charger:

This is a piece of hardware that is just lacking the quality that all the rest of their stuff has. Day 1 the case was cracking and I routinely squeeze it together when I plug it in now. It wasn't beaten on or abused, it's just the typical Taiwanese solid state component. I have liked the G6 and carts, LOVED the Triton and tanks, and a few of the flavors I have tried are top notch. All those other reviews are up on the site... ?

I understand you feeling on this, I ordered and recieved this charger to use in the cases where a protruding battery would be troublesome.
808-eGo USB Charger - 420ma
It works great. Same threads, voltage, and amperage.

Here's a non-ecig supplier option as well. Just add a tail!
http://www.monoprice.com/products/p...=10303&cs_id=1030304&p_id=5431&seq=1&format=2

 

[Detail Man]

I have made a dozen reviews on their site (no more than the 2 per day limit) and all but one of my reviews has been accepted and posted. The only one that didn't was a 2 star review of the USB charger:

This is a piece of hardware that is just lacking the quality that all the rest of their stuff has. Day 1 the case was cracking and I routinely squeeze it together when I plug it in now. It wasn't beaten on or abused, it's just the typical Taiwanese solid state component. I have liked the G6 and carts, LOVED the Triton and tanks, and a few of the flavors I have tried are top notch. All those other reviews are up on the site... ?

Did they deny your rewards points too?

 

[CookeMonster]

I got the points for the review, but was cancelled for publishing.

 

[CookeMonster]

I understand you feeling on this, I ordered and recieved this charger to use in the cases where a protruding battery would be troublesome.
808-eGo USB Charger - 420ma
It works great. Same threads, voltage, and amperage.

Here's a non-ecig supplier option as well. Just add a tail!
For only $0.75 each when QTY 50+ purchased - 1.5ft USB 2.0 A Male to A Female Extension 28/24AWG Cable (Gold Plated)

Good to know. Thanks for sharing.

 

[Detail Man]

I got the points for the review, but was cancelled for publishing.

So glad they gave you your points. Those review points can really add up. Basically 50 cents per review.

 

[GameDesigner]

I have made a dozen reviews on their site (no more than the 2 per day limit) and all but one of my reviews has been accepted and posted. The only one that didn't was a 2 star review of the USB charger:

This is a piece of hardware that is just lacking the quality that all the rest of their stuff has. Day 1 the case was cracking and I routinely squeeze it together when I plug it in now. It wasn't beaten on or abused, it's just the typical Taiwanese solid state component. I have liked the G6 and carts, LOVED the Triton and tanks, and a few of the flavors I have tried are top notch. All those other reviews are up on the site... ?

This is useful, and if Halo won't host such reviews, we should voice our concerns here. Because this isn't Amy's Baking Company and Gordon Ramsey. We complain because we've invested and we care. We ultimately want to see Halo become an even better outlet for products we enjoy. Plain as that. This is the only thing that motivated me to post about the faulty Triton tank mouthpiece assemblies. I could've sworn off my Triton as I have a Vamo and RBAs now, but I enjoy my Triton as the ten tanks I've purchased should attest. The difference is whether I buy more and recommend them to the people I convert to vaping or warn them away from them altogether.

 

[CookingWithGuns]

Most places tend to not publish their bad reviews. I look at it this way... at least Halo will post their bad reviews as long as they are detailed and not just a couple of lines of I don't like this. Surprised they didn't post your review about the charger though.

 

[Detail Man]

I'm just really curious as to whether or not DrDankNuggs got his reward points for his reviews.

 

[Bob Lion54]

This is a piece of hardware that is just lacking the quality that all the rest of their stuff has. Day 1 the case was cracking and I routinely squeeze it together when I plug it in now. It wasn't beaten on or abused, it's just the typical Taiwanese solid state component. I have liked the G6 and carts, LOVED the Triton and tanks, and a few of the flavors I have tried are top notch. All those other reviews are up on the site... ?

My guess is it's the "typical Taiwanese" part. Companies don't tend to want to publish things that might be considered offensive. Political correctness and all that. If you had said "typical cheaply made" or something along those lines and they didn't publish it, then I would raise an eyebrow.

Honestly, I would have been more surprised if they did publish it with that phrase in there.

 

[PeteC2]

I think that a thoughtful, negative review is just fine and should be published, so I hope that Cinder Ella is right about that. I have no problem with just negative rants being passed by...as well as just "Love this!" praises with no explanation.

Truth is that with any product, there will be those who love, hate, or just have a "meh" reaction, and when I am purchasing something that I never bought before, while I read the reviews, I only pay attention to comments that actually give me some insight as to what specifically they are reacting to.

 

[CookeMonster]

My guess is it's the "typical Taiwanese" part. Companies don't tend to want to publish things that might be considered offensive. Political correctness and all that. If you had said "typical cheaply made" or something along those lines and they didn't publish it, then I would raise an eyebrow.

Honestly, I would have been more surprised if they did publish it with that phrase in there.

Very good point.

ETA -- I was thinking of the line from Armageddon when I wrote it. "American components, Russian components... "

 

[23duncster23]

I think one way that suppliers can really take advantage of negative reviews is open it up as a discussion. If I were reading a negative review and then saw a reply from the supplier saying "hey thanks, we'll definitely look into why this piece doesn't seem to be working right. Once we get down to the error we'll work on improving the feedback." And maybe even an update like "we checked into, seems that lot has trouble with that particular component. we've since sent back and tested this new lot so things should be good to go again" That dialogue will tell me hey I should order this because it's fixed instead of detouring from a product because of one bad review.