One thing I have realized during this strike is Canada Posts service isnt that bad.
First there is the price. Compared to the couriers their service is priced as a steal. Canada post is about ½ the price with quicker service to major locations. As for rural locations that so many of you live in, forget the couriers, they are not interested. The surcharges and the length of time for delivery are absurd. A $19 Canada Post shipment to a very remote location is better than $40 and double the time from the cheapest of them.
Then we all bash Canada Post for their poor customer service. Well we had to cut our courier COD service because it turned out they were giving away our orders for free! Their correct COD form filled out, with a big COD on the front of the package, as filled out by their own agent, but still they handed our goods out for just a signature.
Today I had a shipment come in by a courier. They will not deliver to our box, so we had it shipped to our warehouse. Coming during the day, with the location staffed at night, there was no one to accept the package. Fair enough, they even called to make alternative arrangements. My suggestion was to hold the package at their location for pickup, as I cant guarantee any drop-off location will have someone there 9-5. Well it turns of they are holding the package in a city 100km away, rather than their location in the city that is 10km from us. Yup, another problem to solve we dont need.
I look forward to Canada Post restoring service (after the workers get a fair deal of course). I hate to admit it, but they serve us well and I do miss them already.
First there is the price. Compared to the couriers their service is priced as a steal. Canada post is about ½ the price with quicker service to major locations. As for rural locations that so many of you live in, forget the couriers, they are not interested. The surcharges and the length of time for delivery are absurd. A $19 Canada Post shipment to a very remote location is better than $40 and double the time from the cheapest of them.
Then we all bash Canada Post for their poor customer service. Well we had to cut our courier COD service because it turned out they were giving away our orders for free! Their correct COD form filled out, with a big COD on the front of the package, as filled out by their own agent, but still they handed our goods out for just a signature.
Today I had a shipment come in by a courier. They will not deliver to our box, so we had it shipped to our warehouse. Coming during the day, with the location staffed at night, there was no one to accept the package. Fair enough, they even called to make alternative arrangements. My suggestion was to hold the package at their location for pickup, as I cant guarantee any drop-off location will have someone there 9-5. Well it turns of they are holding the package in a city 100km away, rather than their location in the city that is 10km from us. Yup, another problem to solve we dont need.
I look forward to Canada Post restoring service (after the workers get a fair deal of course). I hate to admit it, but they serve us well and I do miss them already.