Have you changed your Waffle recipe?
- Thread starter Vesparado
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Nope. Not at all. This came under question a while back, but we discovered the company selling us the base flavoring that we build out had been making their batches weaker. But nothing has changed. I've been vaping Geoff's Blend for a year and a half, and sometimes, I SWEAR that it doesn't taste the same, and then suddenly, it does. It's been my taste buds. The other time, was when one of our flavoring vendors sent us a gallon of some flavoring that was SERIOUSLY off. They sent us a replacement gallon and BAM, everything was fine.
Also, with the number of waffle flavored liquids that we make, if the flavoring was "off", we wouldn't be getting one complaint, we'd be getting over a hundred.
Also, with the number of waffle flavored liquids that we make, if the flavoring was "off", we wouldn't be getting one complaint, we'd be getting over a hundred.
I came online to see if there is any info about recipe change on the waffle and am glad I found this post. I have loved your waffle it has been my only juice for the past months. I just received a new batch two days ago and as soon as I took the first drag, I know it is off. I was hoping it was just that one bottle but the others also taste different. Again I love your waffle (old version) but honestly I dont know if I like the new flavor at all, something must have changed.
I'm glad I saw this. I am running out of the waffle juice. the company selling us the base flavoring that we build out had been making their batches weaker. them doing so does change the over all taste of the juice wouldn't it?
The answer is yes. And it puts us in a very unique bind too. Under normal circumstances, if there were a flavoring that has changed and it's a simple matter of just finding a vendor with a better product, then we just change the flavoring, such as we have recently with Grape. The previous grape was from Lorann's and it was like a bottle of grape scented purple ink. I'm sure it was killing equipment. So we swapped it out for a very good CLEAR flavoring.
Now when it comes down to a BASE flavor, being a primary flavor that we build into a complex flavor, like Waffle, if a vendor changes this around (and of course, they NEVER tell us about any changes), then it puts us as a manufacturer in a more sticky situation as the recipe is relying heavily on that base flavoring.
Many flavorist can stick a flavoring in a bottle and label it with its "likeness", but not everybody can really nail certain flavors down, which is why we use three different vendors for flavorings. Waffle has really been one of those. The company we get that from, really did nail the flavoring down, but they seem to be playing with that flavor more often than we really like.
In the end, we end up taking a lot of the heat. We follow the recipes here, but if the flavorist tinkered with the recipe and didn't tell us, it's our head on the chopping block with our customers.
I have also noticed a bit of a change in the waffle flavored juice. I swear that I use to get a hint of cinnamon (not the red hot type) but now, it just seems to be more maple syrupish and a bit of butter. I don't mind it though, tastes better than any cigarette I have ever had!
I understand entirely your point but honestly that's pretty much what every business has to deal with. We used to own a restaurant and we buy meat and ingredients from our vendors. In the end it is us who is responsible for quality control and make sure customer gets what they expect and what they are paying for.
I went back to the old version (still have a tiny bit left) and the new version just doesnt have the flavor I like about the waffle. As mentioned, I bought a batch and adding up altogether they are not cheap. I just want the old waffle back (it was too hard for me to find a staple juice), if I ship them back is it at all possible to exchange for the old version?
CoughingBad, I don't understand why you don't understand what Geoff said. If the base flavor he gets fluctuates, the overall flavor fluctuates with TV trying to account for the changes as best they can.
You are asking Geoff to give you the "old version" when it is clear that if he could, he would, but as he explained they are having issues with consistency of base flavors.
You are asking Geoff to give you the "old version" when it is clear that if he could, he would, but as he explained they are having issues with consistency of base flavors.
Well then let me try again..
I did read what Geoff said, as the customer it does not really matter what the reason is. I have been ordering the same juice for the past 8 months and I relied on TV to send me the same juice I have always ordered. It is their responsibility to make sure their product is consistent and what goes out the door meet their customers' expectations. If for any reason the flavor is no longer the same maybe it will be helpful to put a disclaimer saying so, that is only fair to us, the customers.
I now end up with useless bottles of juices that costed me a lot of money. I am not familiar with the e-juice business, maybe Geoff still has some left over "old version", or he may find a new vendor I dont know, as a paying customer who didnt get the product expected, can I not ask?
I think this is a reasonable request.
Its true Geoff cant control what his venders do, but he can complain to his vender and point out that their lack of consistency is costing HIM money. As a whhole saler they are just as responsible for consistency as Geoff is for his customer If i was Geoff i'd feel frustrated and want to fix the problem for a customer in long standing. And knowing Geoff i am sure he will do his very best to make this customer happy, even if its not with the "Old Waffle"
Remember, He mixings every order fresh. That means he doesnt have a gallon of 48mg waffle and 5 gallons of doubler waiting on hand to be squirted into the bottles. He actually MIXES everything when the order comes in. That means the likelihood is that the OLD juice is no longer an option.
But maybe he can help in an alternate way. Maybe you can try a few other juices and look for something you can vape while he works out the kinks with his vender.
Bottom line, Both Geoff AND CoughingBad have very good points. As a customer in long standing, CB should be taken care of a made happy. As a wholesale buyer, Geoff should be able to raise cane with his distributer and point out loss of sales due to their futzing with an already perfect product!
Both folks have very valid points, and in either possition as a buyer in long standing i would request something that i could use. If he really dislikes the flavor of the new waffle, then something else should be sent to him and what he hasnt used of waffle should be returned or passed on to some one who will use it or want it. And then Geoff will have proof that it is loosing him sales and he can approach the distributor and hopefully get them to go back to their already perfect recipe that has made TV.us waffle so popular, cause i have only heard good things to such and extent i decided to order it while its on sale even with the potential problems in the air i think its worths trying out.
Well, be well folks !!
Sachi
Its true Geoff cant control what his venders do, but he can complain to his vender and point out that their lack of consistency is costing HIM money. As a whhole saler they are just as responsible for consistency as Geoff is for his customer If i was Geoff i'd feel frustrated and want to fix the problem for a customer in long standing. And knowing Geoff i am sure he will do his very best to make this customer happy, even if its not with the "Old Waffle"
Remember, He mixings every order fresh. That means he doesnt have a gallon of 48mg waffle and 5 gallons of doubler waiting on hand to be squirted into the bottles. He actually MIXES everything when the order comes in. That means the likelihood is that the OLD juice is no longer an option.
But maybe he can help in an alternate way. Maybe you can try a few other juices and look for something you can vape while he works out the kinks with his vender.
Bottom line, Both Geoff AND CoughingBad have very good points. As a customer in long standing, CB should be taken care of a made happy. As a wholesale buyer, Geoff should be able to raise cane with his distributer and point out loss of sales due to their futzing with an already perfect product!
Both folks have very valid points, and in either possition as a buyer in long standing i would request something that i could use. If he really dislikes the flavor of the new waffle, then something else should be sent to him and what he hasnt used of waffle should be returned or passed on to some one who will use it or want it. And then Geoff will have proof that it is loosing him sales and he can approach the distributor and hopefully get them to go back to their already perfect recipe that has made TV.us waffle so popular, cause i have only heard good things to such and extent i decided to order it while its on sale even with the potential problems in the air i think its worths trying out.
Well, be well folks !!
Sachi
Sachi, agree and appreciate your post. It felt like a breath of fresh air when someone is finally talking sense. 
It's always helpful to consider possible and potential solutions - at least thats they way i like to think. Not everyone is going to like a particular flavor. I mean, my brother ONLY wants to vape TV Menthol tobacco flavor - and while i appreciate that flavor for what it is, i prefer sweet vapes. In fact, i love that i dont have to taste tobacco ever anymore! I like the caramel popcorn, i just ordered the dulce de leche ( i decided against trying the waffle until the kinks worked out due to low funds in the end) and i just tend more towards the sweeter vapes - i am hoping to try the new Mahalo Oahu if i can find some one with a small tester willing to sell or trade me for a small tester of dulce de leche
At any rate. Point is being solution oriented. Problems happen in every business, even this one. It HELPS us as customers to know what frustrations Geoff is going through with his wholesalers because we can identify with and have compassion for the situation. I can't stress how much a Good attitutde, and BEHAVING AS IF Geoff wants to make us all happy, believing he wants to make us happy because it's most likely the actual truth, makes a difference. When we are confrontational, that only makes things worse cause it's without faith and trust that some one we have worked with for months cares about our business. I have no doubt in Geoff and his staffs desire to make things right so i just come from solution based mindset and put myself in their shoes and lastly i come up with an alternate possible solution.
We all know that TV.us has top notch ejuices. I mean i have tried a handful of flaors from madvapor.com and while i do like a couple of them they certainly aren't true to what they are SUPPOSED to taste like. I like their caremal, but it doesn't taste like cararmel to me at all. :chuckles: Unlike many other places, TV has flat prices iregardless of nic concentration. They give you the best deal going just about with high quality fresh mixed flavors. You really can't do much better then that in my book. I am sure if you talk to Geoff or one of his staffers they can suggest a flavor you will likely love. Another alternative is to try and ask around get some little testers from folks here on ECF, find one that will make you happy as a regular all day vape then talk to Geoff.
Those of us who love and want to see TV continue to do well in the online business work of ejuices don't post complaints to upset the apple cart, but to help make the business stronger and better. At least that is how i feel. I assume CB feels the same. Alot of time a "complaint" is automatically viewed as an 'Attack' when in actuality it is no such thing. No one, and No Business is Perfect. They rely on us to tell them when something isn't working so that they can adjust whatever it is that they need to adjust! We are a vital part of a healthy business, being willing to speak up with a possitive attitude and a desire to work together.
Anyhow, I'm babbling on at length now lol. Bottom line, we customers need to come forward with problems acting as if the business in question ONLY Has the desire to meet our needs. When we approach with that attitude it makes the business in question feel valued and makes them feel like the hard work that they do to make us happy is being seen and respected and appreciated.
Beyond that, I can say from personal experience that Geoff is one of the kindest, most willing to work with you business owners I've had the pleasure to work with. When i first got interested in vaping he spent HOURS visiting with me in and out of doing work on his computer via chat. He answered all my questions, regardless of if they were about ejuice or different mods or different ecig kits. He gave me tons of his time, we talked about different possile flavor variations and i really enjoyed the time i spent talkng to him. Shortly after that i went into the hospital and disapeared for a bit over a year, but when i returned he has been just as kind as he was before. We are very lucky to have small businesses available to us with such high quality product and with OWNERS Who are actively engaged with their customers. Its the difference between going to a small local pharmacy vs. a big name chain pharmacy like walmart - yea, maybe you pay a bit more (and in this case even that isnt the truth) but the small pharmacy cares so much about your business that they know your name, your face, they check for drug interactions that the big brand stores just dont have time to do, and in the end, the local pharmacy is almost always gonna care for you better because they are actually CARING FOR YOU. Not just a name on a computer. Thats what we get with a store like TV.us - they spend time talking to and engaging their customers because they are smart enough to see that the closer they get to us as customers the better the business will thrive. The more they care, the more we come back for more. Thats why they have live chat, and they are a minority in having the online chat feature. Some companies have it, but not that many.
By the way, please dont take my rambling and babling post to mean i think anyone is attacking or making anyone else wrong. I'm simply making a note of how i see things, and I'm some what ... "loungy" today even if thats not a real word, so over the last couple hours i've randomly added more thoughts to this post and i'm sure at this point it barely makes a lick of sense. lol. So i'm just gonna hit 'POST" now and force myself to stop adding to what i'm sure is already four times longer then it needed to be. :chortles:
Hope you guys are all doing well, sorry for my rambling.
Sachi
At any rate. Point is being solution oriented. Problems happen in every business, even this one. It HELPS us as customers to know what frustrations Geoff is going through with his wholesalers because we can identify with and have compassion for the situation. I can't stress how much a Good attitutde, and BEHAVING AS IF Geoff wants to make us all happy, believing he wants to make us happy because it's most likely the actual truth, makes a difference. When we are confrontational, that only makes things worse cause it's without faith and trust that some one we have worked with for months cares about our business. I have no doubt in Geoff and his staffs desire to make things right so i just come from solution based mindset and put myself in their shoes and lastly i come up with an alternate possible solution.
We all know that TV.us has top notch ejuices. I mean i have tried a handful of flaors from madvapor.com and while i do like a couple of them they certainly aren't true to what they are SUPPOSED to taste like. I like their caremal, but it doesn't taste like cararmel to me at all. :chuckles: Unlike many other places, TV has flat prices iregardless of nic concentration. They give you the best deal going just about with high quality fresh mixed flavors. You really can't do much better then that in my book. I am sure if you talk to Geoff or one of his staffers they can suggest a flavor you will likely love. Another alternative is to try and ask around get some little testers from folks here on ECF, find one that will make you happy as a regular all day vape then talk to Geoff.
Those of us who love and want to see TV continue to do well in the online business work of ejuices don't post complaints to upset the apple cart, but to help make the business stronger and better. At least that is how i feel. I assume CB feels the same. Alot of time a "complaint" is automatically viewed as an 'Attack' when in actuality it is no such thing. No one, and No Business is Perfect. They rely on us to tell them when something isn't working so that they can adjust whatever it is that they need to adjust! We are a vital part of a healthy business, being willing to speak up with a possitive attitude and a desire to work together.
Anyhow, I'm babbling on at length now lol. Bottom line, we customers need to come forward with problems acting as if the business in question ONLY Has the desire to meet our needs. When we approach with that attitude it makes the business in question feel valued and makes them feel like the hard work that they do to make us happy is being seen and respected and appreciated.
Beyond that, I can say from personal experience that Geoff is one of the kindest, most willing to work with you business owners I've had the pleasure to work with. When i first got interested in vaping he spent HOURS visiting with me in and out of doing work on his computer via chat. He answered all my questions, regardless of if they were about ejuice or different mods or different ecig kits. He gave me tons of his time, we talked about different possile flavor variations and i really enjoyed the time i spent talkng to him. Shortly after that i went into the hospital and disapeared for a bit over a year, but when i returned he has been just as kind as he was before. We are very lucky to have small businesses available to us with such high quality product and with OWNERS Who are actively engaged with their customers. Its the difference between going to a small local pharmacy vs. a big name chain pharmacy like walmart - yea, maybe you pay a bit more (and in this case even that isnt the truth) but the small pharmacy cares so much about your business that they know your name, your face, they check for drug interactions that the big brand stores just dont have time to do, and in the end, the local pharmacy is almost always gonna care for you better because they are actually CARING FOR YOU. Not just a name on a computer. Thats what we get with a store like TV.us - they spend time talking to and engaging their customers because they are smart enough to see that the closer they get to us as customers the better the business will thrive. The more they care, the more we come back for more. Thats why they have live chat, and they are a minority in having the online chat feature. Some companies have it, but not that many.
By the way, please dont take my rambling and babling post to mean i think anyone is attacking or making anyone else wrong. I'm simply making a note of how i see things, and I'm some what ... "loungy" today even if thats not a real word, so over the last couple hours i've randomly added more thoughts to this post and i'm sure at this point it barely makes a lick of sense. lol. So i'm just gonna hit 'POST" now and force myself to stop adding to what i'm sure is already four times longer then it needed to be. :chortles:
Hope you guys are all doing well, sorry for my rambling.
Sachi
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