Having a Smokeless Image problem :(

[mermaids]

I've been trying to call their customer service and still haven't been able to speak to a representative, I never got an order confirmation, I never got a shipping confirmation, and my support ticket hasn't been responded to. Although my account has been charged. Also for some reason I can't even access my account that I used to buy my Volt.

I'm not sure if there's another easier way to contact them, or? :\

 

[CayCay]

Well they arnt the only ones having issues with e-mails, returning calls and credit card crap.

Go to their sub-forum and see if you can talk to someone there. Good luck!

Smokeless Image

 

[mermaids]

Thank you! I wasn't sure if I reached the newbie cap to post on another board, but I think I have by now.

 

[mermaids]

Woops, no, now I have. Off I go!

EDIT: thanks Vapoor!

 

[Vapoor eyes er]

Post 5 times in this forum, wait 1 hr for servers to reset and post/ ask Imagine about your account:
Smokeless Image
Good Luck.

 

[Colubrid]

I'm new to this and didn't know Smokeless Image was a company. I thought your thread was about not looking cool without a cigarette hanging out your mouth.
Sorry, good luck getting this straightened out.

 

[RockinBlonde]

Highly unusual Smokeless image ah amazing customer service! Good Luck

 

[lulu836]

From their site:

"Contact form is not working. We apologize for the inconvience. Please send an email to support@smokelessimage.com Note: This will submit a ticket to our Support Department. We will respond to emails anywhere from 1-48 hours later depending on volume."

 

[JENerationX]

Relax. They have been experiencing occasional issues with their notification system. First, check your spam folders and see if it went in there, then post on the SI forum, or send a PM to Imagine. Chances are it's a glitch in notification but your order will be mailed. I've been dealing with SI for over a year and never not received an order. I had 1 equipment issue ever and it was resolved immediately.