fabricator4 and others ty for your replies... I am a little afraid to order from Fast Tech because the many bad reviews.. any thoughts on this?
Yes. Some people have trouble reading the TV guide. It's also a fact that you are much more likely to hear about the bad experiences, while those that have a good experience don't feel they have to tell everyone about it. The only times I've had trouble with deliveries was because I did not check the details before I finalised the payment.
Fasttech is not the fastest option. Yes the name is a bit of an oxymoron; the free postage is extremely popular but you are not going to get it tomorrow or even in a couple of days. The free postage is however completely trackable and as reliable as any postal service usually is, which means that occasionally a package will get directed wrong. This is not Fasttech's problem however their customer service has been very responsive in these cases. I heard of one package that went missing in the mail sort facility, and one case where a package was sent to the wrong country.
Tips for using Fasttech:
1) Make sure the product is what you expect. There's original brand name product and there's copies. Learn how to tell the difference and read between the lines. If you are not sure open a new thread and ask here.
2) The absolute cheapest version of something is not necessarily the most economical. If you buy a packet of 20 CE4 clearos for $10, you're really going to be surprised if four of them don't work?
3) Double check what is on your order and the delivery details.
4) Check the listed delivery times for your items before you order them. If one has an expected shipping time of 7 days the whole order will be held up waiting for that one item to come from the manufacturer.
5) If you have a problem raise a support ticket immediately. You will normally get a response within 24 hours.
6) When you get your shipping confirmation there will be a photograph of your package. Conversely, if there is something missing or broken Fasttech would like a photograph of the complete package contents. Refusing or being unable to do this will harm your claim.
7) If you have a problem, be polite. Getting upset and doing the email equivalent of a screaming fit will probably get you ignored.
8) If you have to send something back to Fasttech because it is faulty you will have to pay the freight. I've heard of cases where people have been credited the cost of the return freight if it's Fasttech's error, but warranty returns are your responsibility not Fasttech's so it would be wrong to expect it in all cases. If this is an issue for you, consider if you should be dealing with a local company.
