Help needed....Vaporshark rDNA 40 will not charge

[glimmer]

Hi everyone,

I have a month old VS RDNA 40 which I have been using without any problems. This morning, like every other morning, I plug it into a wall outlet to charge. After a couple of hours, I check the battery level and its almost drained. Upon closer inspection the charging light that's supposed to turn red wasn't working. Tried moving the charger cord as it might have been loose, but nothing. I'm a bit frustrated to say the least and I've already contacted the store where I got it from (they'll be looking at it tomorrow), but I thought I might ask if anyone on this good forum might have an idea into what might be the problem.

Any thoughts would be much appreciated.

 

[Fictitious Character]

I got nothing. Do you have a regular charger to test the battery?

 

[glimmer]

Yes. The battery is ok....charged it and the rDNA is working fine. Seems that the device works fine in terms of supplying power to the coil. Only problem is with the USB charging port


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[Fictitious Character]

I guess an RMA is probably in order then for the usb board.

 

[glimmer]

Pardon my ignorance, but what's an RMA?


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[Fictitious Character]

No pardon needed.

RMA= Return Merchandise Authorization.

Of course you bought it in a store not online so they might just swap it out for you and forgo the sending of merchandise back that occurs with defective products bought online.

 

[glimmer]

Thanks so much. I tried asking them to replace it but unfortunately they don't have any on stock. I think I'll have to be doing a little waiting here. Appreciate your help.


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[alistairs]

Thanks so much. I tried asking them to replace it but unfortunately they don't have any on stock. I think I'll have to be doing a little waiting here. Appreciate your help.


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You don't mention it so just wanted to check - you have verified the wall outlet, charger and cable are all working ok, e.g. by charging a different device such as a phone?

 

[glimmer]

You don't mention it so just wanted to check - you have verified the wall outlet, charger and cable are all working ok, e.g. by charging a different device such as a phone?

Hi, yes I have used different wall outlets, used a different charger cable, charged a Samsung and everything points to the USB port not functioning. Thanks for the thoughts.