Help with the indulgence
- Thread starter Liscab
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Hi - I'm the newbie. Got an Indulgence but can't get it to work. Tried it on passthrough and at first it did nothing. Unscrewed everything and tried it again and it was OK. Left it for half an hour and it had stopped again. Unscrewed and tried again and it was OK. Tried it on a different PC and it didn't work. It then wouldn't work at all on either computer on passthrough or battery.
Contacted Eastmall and they said they would send a replacement. That was a week ago but I don't know if they have actually shipped it or not. They haven't responded to any emails asking for a status update.
Any suggestions?
Thanks
Contacted Eastmall and they said they would send a replacement. That was a week ago but I don't know if they have actually shipped it or not. They haven't responded to any emails asking for a status update.
Any suggestions?
Thanks
have you contacted Customer service---
this is the correct place you should be talking to --
and passthru works best with a self powered hub,
it is a risk to the health of your computer to plug it into there.
and many PC do not give enough ooooomph - to run passthru
I find that very hard to accept,
he answers all emails that come to him, and some immediately they arrive,
but most certainly within 24 hours of the arrival to his mail box.
please be sure you are sending to -----
Eastmall Customer Service eastmallcs@gmail.com
also try a usb to wall plug to save harming ur cpu
yes, CTJ,
a very good suggestion, this also is excellent for passthru.
I am not quite sure what you need my time for,
CS is in USA -------- it is 12.20 am for CS right now.......
just after midnight..........
Valhalla,
please give us your order number
and email and real name-
DO THIS IN PM PLEASE NOT IN PUBLIC......
send by PM to mudmanc4 here on forum
along with your issue please........
or you can send it to me PM ..........
thanks.
Please send all customer service inquiries to eastmallcs@gmail.com
Be SURE to place your order number in the title, as this is the only logical means to identify the issue at a glace.
Always use the same correspondence when replying, so all of our records match. And are in one place.
Make certain to always place your ECF username in the message as well.
Valhalla , please forward me the unanswered emails. As of right now, there are no unanswered emails in my in box.
I have also sent you PM , so I hope you find your way back here, so that whatever the issue is, I can help you out with it.
Thanks, rick
Be SURE to place your order number in the title, as this is the only logical means to identify the issue at a glace.
Always use the same correspondence when replying, so all of our records match. And are in one place.
Make certain to always place your ECF username in the message as well.
Valhalla , please forward me the unanswered emails. As of right now, there are no unanswered emails in my in box.
I have also sent you PM , so I hope you find your way back here, so that whatever the issue is, I can help you out with it.
Thanks, rick
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we are taking care of it thanks,
he / she has been answered 4 times already
before your post ------
and now 5 times.
haha, make that 6 ------
I am doing my best to help
.
Sorry I haven't replied yet - been at my brother's wedding! I have PMed mudmanc4 further information. Thanks to everyone for your help - I'm not complaining - just trying to find out where things are at.
Glenn
Glenn
Contrary to what some people believe --
we do care about our customers,
and we do go over and above the norm to try to help them,
and to solve all issues to their satisfaction.
I am sure if you can provide the needed info to identify yourself and your order,
he will help you to the best of his ability,
we do care very much for the satisfaction of our customers.
I am happy you did it Val, this company is great, I am stoping monitoring this thread.
Good luck and see you around
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