Hew folks - new to forum and an online vendor question / issue? smartvapes.com

[Thelesserman]

Hi all,
I am seriously glad to find ECF and this great community of healthy folks. I recently completed and order with smartvapes.com. Received my confirmation - paid the 6 dollars for 2 day shipping, and 8 days later nothing. I have emailed 2 or 3 times. Tried the contact us email. Nothing. Anyone else have issues with smartvapes.com shipping and deals? Are not ALL online vendors REQUIRED to have their telephone numbers on their sites? Seems a bit shady? ANy advice or tribal knowledge would be appreciated.
Thanks
Jim

 

[vap0reon]

never tried these guys so I cant comment

 

[fabricator4]

Welcome to ECF.

I think Smartvapes are a registered supplier here. It sounds like your emails aren't getting through or something else is happening. You should try sending a PM to Shinypaladin here as he appears to be associated with them.

There's also twitter and facebook contacts for Shinypaladin here: http://www.e-cigarette-forum.com/forum/members/54308/shinypaladin.html

If you pay extra for shipping it should happen, and if there's a problem with stock then you should have received an email or other notification (did you check your spam folder?). I hope you get it all sorted out.

 

[tearose50]

As to the phone number -- I have read in the ECF rules that phone numbers, email addresses and mailing addresses are to be on Registered Vendors Sites. That doesn't apply to all on-line companies nor all e-cig vendors.

Many e-cig vendors utilize USPS tracking and that helps the "worry". I know little about Smartvapes, but did read that they recently posted on FB that they were behind in getting out orders.

Hoping the mailperson is good to you today.

 

[ScandaLeX]

You'll find the only way to contact some of the online vendors is email only.
For those I've had to contact, they replied literally within the hour.

Best of luck to you and welcome!!