Ok yall. I have ordered from quite a few suppliers. I have vaped for 2 years, so am not really a "newbie". I do alot of research before I choose companies to order from.
Recently, I ordered from two suppliers that have a good fan base on ECF, who sent me the "wrong" stuff. No biggie....I emailed them and let them know. Based on the responses I got from them, I will not be doing business with them again. (by the way, i was not ugly in any way, shape, or form, to them in my dealings...i am a kind hearted gentle soul, a middle aged health care professional....not some punk kid...so i was especially surprised).
I am not the kind to argue, or throw a fit in any way, or post negative reviews about them on ECF. There are so many suppliers out there, that I have chosen just to move on, and order from others. Sure, I could get in a pissing match with them and respond back to them, but the way I think about it, is if that is the way they responded, simply to a notification that I got the incorrect order, then I really dont want to deal with them at all, to begin with.
The sad part about this, is that some suppliers have no idea how powerful the way they respond can affect their business. Here you have me, someone with a decent expendable income...and they have lost a customer who would have possibly really helped their profits. (because when i DO have good experiences, i definitely love to blab about them on ECF and to friends). Speaking of, Litecigusa is great-ordered from the, was really quick shipping, and when part of the order was wrong, they quickly corrected it, no questions asked. Needless to say, they will be getting my business in the future.
So, yall suppliers, think before you communicate with your customers...your response may be a "make or break" deal.
Recently, I ordered from two suppliers that have a good fan base on ECF, who sent me the "wrong" stuff. No biggie....I emailed them and let them know. Based on the responses I got from them, I will not be doing business with them again. (by the way, i was not ugly in any way, shape, or form, to them in my dealings...i am a kind hearted gentle soul, a middle aged health care professional....not some punk kid...so i was especially surprised).
I am not the kind to argue, or throw a fit in any way, or post negative reviews about them on ECF. There are so many suppliers out there, that I have chosen just to move on, and order from others. Sure, I could get in a pissing match with them and respond back to them, but the way I think about it, is if that is the way they responded, simply to a notification that I got the incorrect order, then I really dont want to deal with them at all, to begin with.
The sad part about this, is that some suppliers have no idea how powerful the way they respond can affect their business. Here you have me, someone with a decent expendable income...and they have lost a customer who would have possibly really helped their profits. (because when i DO have good experiences, i definitely love to blab about them on ECF and to friends). Speaking of, Litecigusa is great-ordered from the, was really quick shipping, and when part of the order was wrong, they quickly corrected it, no questions asked. Needless to say, they will be getting my business in the future.
So, yall suppliers, think before you communicate with your customers...your response may be a "make or break" deal.
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