I sent an email about my order 4 days ago but still no response

[kyolic]

I gave an order however I want to revise it and I sent an email about that. It has been 4 days but still no response. Can you please check and reply to my email.

The email address message sent from is: tolgak(at)gmail.com

Thanks in advance.

 

[valour]

I gave an order however I want to revise it and I sent an email about that. It has been 4 days but still no response. Can you please check and reply to my email.

The email address message sent from is: tolgak(at)gmail.com

Thanks in advance.

hi kyolic, healthcabin is a china supplier and its Chinese New Year now. So all the stuffs are having their breaks, no one is working right now. They are resuming operation tomorow. So i guess you wouldnt be hearing from them until tomorow.

 

[kyolic]

Hmm ok. I'll wait for a few days more than.

Thank you valour.

 

[valour]

no worries .. just want to ease ur mind alittle

 

[newsunshine]

I gave an order however I want to revise it and I sent an email about that. It has been 4 days but still no response. Can you please check and reply to my email.

The email address message sent from is: tolgak(at)gmail.com

Thanks in advance.

sorry for the delayed reply because of our long holiday. we got back to work from today and just replied it this afternoon.

if you do not get our reply, please feel free to let me know here.

 

[kyolic]

The previous email I sent got replied today and my second email which I sent today was replied instantly.

They also changed the items I had ordered previously without any problems upon my request, so I am a satisfied customer so far.


My only frustration was that they didn't offer EMS to Turkey yet they told me that I was free to cancel my order (which I did not) because EMS was not available.

So I'd say their customer support is top level.

Now let's see how long it will take China Registered Airmail to arrive to Turkey.

 

[newsunshine]

The previous email I sent got replied today and my second email which I sent today was replied instantly.

They also changed the items I had ordered previously without any problems upon my request, so I am a satisfied customer so far.


My only frustration was that they didn't offer EMS to Turkey yet they told me that I was free to cancel my order (which I did not) because EMS was not available.

So I'd say their customer support is top level.

Now let's see how long it will take China Registered Airmail to arrive to Turkey.

we do not offer EMS to Turkey, because we have problems sending orders through customs in Turkey via EMS. we appreciate your understanding.