I would like to ask for your advice..

[Salvatore]

I received 18/03/2010 ADVANTAGE PLUS KIT 200 KIT that I have bought from RuToo
Opening the package I found that lacks some enhancements like the second kit travel, the second Charger currents, Car Charger, and three batteries recharge.
I Sent an email but they haven't give any answer to me
When I tried to smoke that two cigarettes and result is: does not spill water vapor, and out comes out in accordance only occasionally, superheated to the point of not being able to hold in the hand
My dissatisfaction over that I have my disappointment issue the conditions of sale and refund of the contract, that I read if return the goods within seven days of receipt , I have a right to obtain a refund of my money..

I sent all the stuff to Netherlands 29/03/2010.
And still nobody contact me...
Please, what can I do?
Somebody can say me, where I can call?
Did they stole my money?

I am sorry for my English, I am italian...

 

[daisyd]

If you paid with a credit card, you may be able to get your money back through your credit card company.

 

[Salvatore]

Thanks, but

If you paid with a credit card, you may be able to get your money back through your credit card company.

I paid by bank transfer

 

[beebopnjazz]

Uh-oh - their web page expired on the 1st of June. Daisy is right, if you paid by credit card contact the card company for a credit.

Benvenuto a ECF Salvatore!

Explore ECF and you'll find the right e-cig and company to work with.

 

[beebopnjazz]

Oh no, by bank transfer. I do not think there is anything you can do unfortunately. Unless the company renews it's website and is still in business. I'm sorry someone took advantage of you. There are many reputable companies.

 

[daisyd]

You may *try* talking to your bank about it. I doubt if they have any kind of purchase gaurantee like many credit cards do. You may have to consider it a learning experience, and go with a reputable company for your next purchase. I would look at the Forum Suppliers section of this board. I do not know who shhips to Italy, but I have seen other memberss from Italy here, so I *assume* someone does.

 

[beebopnjazz]

I was wrong- the website is up! Sorry about that! I had forgotten and used .com instead of .eu

 

[Chrissie]

So sorry to hear you having problems Salvatore

There is a phone number to call on this page of their website :-

Diventa un rivenditore - Informazioni sigaretta elettronica - RuToo

 

[beebopnjazz]

The registrant is not listed in networksolutions.

The information on their site is:

RuToo customer services
Postbus 507
5900 AM Venlo
The Netherlands

Bank details
ABN-Amro Bank: 51.76.76.079
In the name of: Play Solutions B.V.
Location: Tilburg, the Netherlands
IBAN: NL43ABNA0517676079
BIC/SWIFT: ABNANL2A

Dresdner bank: 0932703400
BLZ (German bank code): 31080015
In the name of: Play Solutions B.V.
Location: Nettetal, Germany
IBAN: DE59310800150932703400
BIC/SWIFT: DRESDEFF310

PayPal
info@freestylewebdesign.nl

Chambre of Commerce and VAT number
CoC Venlo, the Netherlands: 12068387
VAT number: NL818539161B01

I don't know how much help this will be for you Salvatore. Perhaps the Chamber of Commerce?

 

[beebopnjazz]

Found the registrant:

Name Stelder, RJA
Organisation Freestyle Webdesign
Language Dutch
Address Jos klijnenstraat 24, 5915 JC Venlo, Netherlands

Phone +31.773518350

 

[Salvatore]

Benvenuto a ECF Salvatore!

Grazie mille!

You may *try* talking to your bank about it.

Thanks, I'll try..

There is a phone number to call on this page of their website :-

Thanks! OMG, why I didn't think about call THIS number?

There are many reputable companies.

I'm a new Esig "smoker" and I didn't know that I'll have a problem with RuToo.. If I could know

Perhaps the Chamber of Commerce?

What does it mean?
Consumer protection?

 

[Salvatore]

Phone +31.773518350

Oh yeah.. I called this number , there is one very nice guy, his name is Tom and he said that he doesn't work for RuToo..

 

[beebopnjazz]

Ask if he works for Freestyle Webdesign - they OWN rutoo!

Oh yeah.. I called this number , there is one very nice guy, his name is Tom and he said that he doesn't work for RuToo..

 

[beebopnjazz]

If you have a complaint about a company in the Netherlands then you can issue the complaint to the Consuwijzer who will advise you of your rights. They should be able to give you information in any case

Here is the online complaint form (in Dutch)ConsuWijzer - ConsuWijzer.nl: Klacht
Achternaam* = Surname/Family name
Voorletters* = Letters of first names
Geslacht* = Sex
Man = Male
Vrouw = Female
Postadres* = Address
Postcode* = Postcode/Zipcode
Plaats* = Town/City
Land = Country
Telefoon* = Telephone number
E-mail*
Onderwerp van uw klacht* = Complaint subject
Betrokken bedrijf* = Concerned company (involved)
Uw klacht* - Your complaint (write the details)

It will not be a problem to submit it in English

 

[quovadis]

Ciao Salvatore,
you have a double problem i would like to speak of.
I recently sent some equipment to Rome and Olbia (sardegna)
The Italian customs did not let it pass, and the packages miraculously disappeared !
This was done with express mail (USA MAIL).

I then sent one package DHL to Rome, it arrived fine a few days later..

I do not know this Dutch company you speak of, but Janty does operate in France and the UK. You could try there...

mandami un messagio privato, che ne riparliamo!

 

[Salvatore]

Ask if he works for Freestyle Webdesign - they OWN rutoo!

Thanks for advise, I'll call Tom tomorrow again.

If you have a complaint about a company in the Netherlands then you can issue the complaint to the Consuwijzer who will advise you of your rights. They should be able to give you information in any case


It will not be a problem to submit it in English

thanks, I'll try, but, as You see, I have problem also with English

mandami un messagio privato, che ne riparliamo!

Grazie, lo mando subito!

 

[beebopnjazz]

Your English is pretty good Salvatore- don't worry about it. Perhaps they would no have a problem with Italian - won't hurt to try!

 

[Salvatore]

Your English is pretty good Salvatore- don't worry about it. Perhaps they would no have a problem with Italian - won't hurt to try!

Thank You very much again, tomorrow I'll write to the Consuwijzer

 

[Salvatore]

Thank You very much again, tomorrow I'll write to the Consuwijzer

I written now
Now I just waiting for them answer.
Thank You again!

To be continued...

 

[Salvatore]

Hi guys!

Today I finally received the pack from Netherlands, everything seems O.K, but I found that misses 2 batteries recharge,..

I don't know what to do- should I laugh or should I cry..