Do NOT send back, just mention it in commnets section, on next order, we will ship correct one, as well as a extra's.....when we mess up, YOU should not have to worry.
See, right there,
that right
there is a big part of why I joined the V4L team.
Back when I started using e-cigs, that was how ALL my favorite vendors handled things. They either didn't worry about getting bad parts returned, or at least would send out the replacement before waiting for you to return the old one.
But one by one they all fell away from customer friendly return and warranty policies, and more and more warranties became so short or such a hassle that they pretty much weren't worth anything. The "disposable" mindset pretty much took over.
Hey, the carts may be disposable, but the hardware, like
batteries, shouldn't be. And the burden and hassle shouldn't be on the customer when a hardware failure does happen.
And even the carts, if they're bad, should be covered by warranty. I honestly can't think of ANY other retailer who has agreed to replace bad carts when I've had them, and I've asked plenty of times before!
Steve gets that, and he's one of the last who really do.
And, yeah, I'm an employee, but that's not my side of the operation, I'm just giving props where I feel they're due.
