If I order a batteries....

[Hart1583]

And they are bad, what's the return policy? Obviously the customer sends back, but.....

1. Do you wait to ship the replacements until the bad ones arrive?

2. Obviously shipping isn't cheap, do you refund what the customer pays to send back that bad batteries?

 

[newsunshine]

And they are bad, what's the return policy? Obviously the customer sends back, but.....

1. Do you wait to ship the replacements until the bad ones arrive?

2. Obviously shipping isn't cheap, do you refund what the customer pays to send back that bad batteries?

Thank you for your asking.

1. we will ship the replacements as soon as we get the replacement orders via our site. we do believe that our customers will send the bad ones back soon. so we do not wait to ship the replacements until the bad ones arrive.

2. i am sorry that normally we do not refund what the customers pays to send back the bad products. but we pay the shipping cost for sending replacements on our end.

the shipping via the flat airmail from the USA to China is about 3 usd. it is cheaper than the shipping cost for packages of the same weight from China to the USA via china registered airmail.

 

[Hart1583]

Thank you!

 

[newsunshine]

Thank you!

You are welcome.