Over the last week I have been trying several different flavors. Unfortunately some of the smell will not come off of the silicone rings on my tanks. From soaking in vodka, alcohol, and vanilla extract nothing seems to want to get the smell out, and it still strongly impacts the flavor of other juices I put in the tanks. Luckily my Anyvape Davide dual coil tanks come with extra silicone washers, but if I run into other flavors that are going to taint the washers then I will definitely need more.
I have contacted the manufacturer and they have not gotten back to me in over a week about if they offer, or where to get replacements at. They are based out of China, so calling them out of the country is out of the question. Yes, I have searched google for replacement parts, visited nearly every site that comes up selling the tanks, but I have been very unsuccessful finding anything other than replacement glass pieces.
Likewise I have contacted the place I got them from. Don't get me wrong, they are great (if you go into the store, which is an hour away from me), but as far as responding to emails, or messages on facebook, they are short on the customer service. On their website it pretty much says that they dislike getting phone calls either. If I do call them, it is like I have done something seriously wrong as their attitude is somewhat short, and make me feel as if I am some sort of idiot they have to take time out of their day to speak to on the phone.
When I first started I was told that if I had any specific questions about the supplies I got from them I could join their group on facebook and if they were unavailable then other members of the group on there would be able to help me out. I've sent out requests 3 times already and the requests get cancelled. I'm not here to bash the store, thus, will not be posting their name up here...a lot of reviewers on here rave about them, but I don't think they have run into the issues that I have with their service (or lack there of).
The only reason I keep going back to them is because of their juice. However, with the amount of money that I have spent with them, and the lack of support for questions from someone new to vaping, I am going to just invest a bit more and get the supplies needed to start making my own juice, and buying future hardware from a supplier online who doesn't mind questions, be it email or phone call.
There are a ton of threads about great suppliers already...I'm not looking for a huge list of new places to get hardware from in the future. What I am looking for is a new supplier who responds to emails, and who doesn't mind a phone call if you have a specific question about hardware you have bought from them.
In short, if you know of a supplier like I am looking for, or a place to get replacement silicone washers from for my tanks, then I would appreciate some feedback.
I have contacted the manufacturer and they have not gotten back to me in over a week about if they offer, or where to get replacements at. They are based out of China, so calling them out of the country is out of the question. Yes, I have searched google for replacement parts, visited nearly every site that comes up selling the tanks, but I have been very unsuccessful finding anything other than replacement glass pieces.
Likewise I have contacted the place I got them from. Don't get me wrong, they are great (if you go into the store, which is an hour away from me), but as far as responding to emails, or messages on facebook, they are short on the customer service. On their website it pretty much says that they dislike getting phone calls either. If I do call them, it is like I have done something seriously wrong as their attitude is somewhat short, and make me feel as if I am some sort of idiot they have to take time out of their day to speak to on the phone.
When I first started I was told that if I had any specific questions about the supplies I got from them I could join their group on facebook and if they were unavailable then other members of the group on there would be able to help me out. I've sent out requests 3 times already and the requests get cancelled. I'm not here to bash the store, thus, will not be posting their name up here...a lot of reviewers on here rave about them, but I don't think they have run into the issues that I have with their service (or lack there of).
The only reason I keep going back to them is because of their juice. However, with the amount of money that I have spent with them, and the lack of support for questions from someone new to vaping, I am going to just invest a bit more and get the supplies needed to start making my own juice, and buying future hardware from a supplier online who doesn't mind questions, be it email or phone call.
There are a ton of threads about great suppliers already...I'm not looking for a huge list of new places to get hardware from in the future. What I am looking for is a new supplier who responds to emails, and who doesn't mind a phone call if you have a specific question about hardware you have bought from them.
In short, if you know of a supplier like I am looking for, or a place to get replacement silicone washers from for my tanks, then I would appreciate some feedback.
