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Same 'ole, same 'ole excuses. Haven't bought anything from MV since I cleaned out my bonus points months ago and got a freebie, and don't plan to be coming back anytime soon. Shame really, used to love MV, not so much now.
Lots of other vendors out there folks, many who actually stock products for us to buy; imagine the concept!
Lots of other vendors out there folks, many who actually stock products for us to buy; imagine the concept!
This. I've been forced to move on and won't be back. And I feel bad for singing MV's praises at this forum. The problems MV are having are matters of where they're placing their priorities. It's a risky gamble that I bet comes back to bite them in the ..... In any even, neither I nor anyone else owes them anything in the way of loyalty. Already found better vendors.
I'm afraid I might be the same Vinny. It's been almost a month since I originally posted on this thread and I haven't seen any improvements at all.
When and if they ever get my juice back in I might make one last order to clear out my points also, but I think that's it for me too.
When and if they ever get my juice back in I might make one last order to clear out my points also, but I think that's it for me too.
Yep I quit ordering cause the long wait times and having to order such big quantities cause not sure if ill see it again. The customers that help establish MV are now the least worried about. But at least now we see where we are in the food chain...
May I suggest looking up " vapor Joes" site.. He will point you to all the deals you'll ever need.. all respectable companies who love their customers..
Sorry MV we don't have to be second fiddle anymore! Hope your wholesalers love ya as much as we all once did.
May I suggest looking up " vapor Joes" site.. He will point you to all the deals you'll ever need.. all respectable companies who love their customers..
Sorry MV we don't have to be second fiddle anymore! Hope your wholesalers love ya as much as we all once did.
I doubt I'll be back due to the constant 'out of stock' issues. Dekang has been out of stock forever and the cartos I always buy have been out for months as well. I've had to go elsewhere. I've spent $1500+ in the last year with MadVapes and it's a shame what the company has become. You become something we depend on and when you fail to keep stock of 50% of your items it doesn't take long to lose your customers completely.
Glad i came across this thread.
Been wanting the ohm meter for ages, always out of stock ! I left email for notification, got the notification at 15.13, went to order and guess what ? yep out of stock so i opened a ticket and got this reply "Yes, we sold out again nearly as soon as we added them to the site". I assumed that if i requested a notification they would hold one - I assumed wrong, maybe they all went wholesale.
Problem is no one in the UK sell them, so i think i will look somewhere other than Mad Vapes.
Been wanting the ohm meter for ages, always out of stock ! I left email for notification, got the notification at 15.13, went to order and guess what ? yep out of stock so i opened a ticket and got this reply "Yes, we sold out again nearly as soon as we added them to the site". I assumed that if i requested a notification they would hold one - I assumed wrong, maybe they all went wholesale.
Problem is no one in the UK sell them, so i think i will look somewhere other than Mad Vapes.
I have combed the MV website all morning and only found 2 things that were outta stock... if your favorite thing is always outta stock, maybe its time to try something new. patience is a virtue not many possess, iv stuck it out with madvapes through it all, its a shame you all cant have a little patience also. At some point all the new places you are going will have the same problems as MV if they ever get as big as MV. You'll see, just give it time and your new fav place will start to run out of everything you love too... just my 2 cents
You posted almost the same thing in the other thread. I haven't been to the MV site in a while, so I went and looked. I'm afraid your very wrong because my items I used to buy there are still not there. On the juices, I have never even received an in stock notice in my e-mail. That indicates to me that they have yet to get more stock.
Yeah, it's possible we'll all run into stock problems in the future, however, I learned thru this whole mess to have multiple places and items to buy instead of just one place.
As for turning our backs on MV, it's not just because they're out of stock. It's because of how they have handled the issue (or in this case, not handled it). I've personally been given excuses about wholesalers or customs, or that they're working on a way to fix the problem....I waited it out with MV for quite some time before I gave up.
So what do you suggest? Should we just stop vaping until they get more of the stuff we like?
Of course not. We go buy somewhere else. It's the run around we got...and what feels like lies, or at least not very up front and truthful information, that makes many of us turn our backs for good on MV....just my 2 cents.
Yeah, it's possible we'll all run into stock problems in the future, however, I learned thru this whole mess to have multiple places and items to buy instead of just one place.
As for turning our backs on MV, it's not just because they're out of stock. It's because of how they have handled the issue (or in this case, not handled it). I've personally been given excuses about wholesalers or customs, or that they're working on a way to fix the problem....I waited it out with MV for quite some time before I gave up.
So what do you suggest? Should we just stop vaping until they get more of the stuff we like?
Of course not. We go buy somewhere else. It's the run around we got...and what feels like lies, or at least not very up front and truthful information, that makes many of us turn our backs for good on MV....just my 2 cents.
MV is a good company, with good people, working in a market that is growing so fast that they can't keep up. I have experience with them as a customer and now as a store owner. I realized long ago that it would not be responsible of me as an owner of a Vape Shop to put all of my faith in one supplier. MV is out of stock too often. So, I have a couple companies I deal with and I also import directly from China.
That said, I agree with, and understand why people will not continue to shop MV. However, in my experience, they are not liars. They care very much about their customers. I often see items that I need in my store for sale on their retail site, but not on the wholesale site. They are giving their customers first shot at many items.
Maybe the system isn't working and perhaps they have not done a great job at reacting to the incredible growth they have experienced. I believe that to be true. But I don't believe for a second that they do not care.
These are my opinions and I would never question the opinions above...they obviously have had poor experiences. I hope that MV finds a way to get back on track!
That said, I agree with, and understand why people will not continue to shop MV. However, in my experience, they are not liars. They care very much about their customers. I often see items that I need in my store for sale on their retail site, but not on the wholesale site. They are giving their customers first shot at many items.
Maybe the system isn't working and perhaps they have not done a great job at reacting to the incredible growth they have experienced. I believe that to be true. But I don't believe for a second that they do not care.
These are my opinions and I would never question the opinions above...they obviously have had poor experiences. I hope that MV finds a way to get back on track!
Unfortunately I agree with all you guys. In stock, out of stock, it's incredibly difficult to manage. We are not in other markets or doing other things and turning our backs on anything but really trying to manage a growing company with growing supply needs.
Some products we may not get again as the market is changing so rapidly towards tanks and clearos. 808 stuff, we might have a small amount but it's slow moving. Same thing with 510 batteries and other stick style batteries. We used to have 40 varieties of 510 batteries but will probably cut down to 2 (auto, manual 280mAH). Everything seems to be go eGo style or mods.
In April, we split off the wholesale part of Madvapes into WholesaleVapingSupply and while it's helped a bit, it certainly hasn't fixed all the challenges we are experiencing. On Madvapes, we had a serious challenge with wholesale peeps buying all of our stock as soon as email notifications went out. By the time you guys got there, items were already sold out and I know that really sucks.
With splitting off, we hope to see that our Madvapes Inventory gets better. Another unfortunate is that a lot of the ordering is falling on my shoulders and when I'm spending a LOT to keep just the basics in stock, it's harder to focus on the other items.
So might as well lay it out here.. I'm a 3.7 volt guy.. Even though I use a VV device, I'm usually running at 6 to 7 watts. 4 to 4.2 volts.. I've simply lost track of what's new and hot and what people want.
I have a great store manager that I'm bringing to the warehouse to help me with purchasing for Madvapes to get some of the items back in stock and get new items that we don't even have yet due to my lack of knowledge.
I'm sorry that you guys had to go elsewhere and you all are gonna look at this as just more excuses but truth be told, it really is what's going on..
hoog
Some products we may not get again as the market is changing so rapidly towards tanks and clearos. 808 stuff, we might have a small amount but it's slow moving. Same thing with 510 batteries and other stick style batteries. We used to have 40 varieties of 510 batteries but will probably cut down to 2 (auto, manual 280mAH). Everything seems to be go eGo style or mods.
In April, we split off the wholesale part of Madvapes into WholesaleVapingSupply and while it's helped a bit, it certainly hasn't fixed all the challenges we are experiencing. On Madvapes, we had a serious challenge with wholesale peeps buying all of our stock as soon as email notifications went out. By the time you guys got there, items were already sold out and I know that really sucks.
With splitting off, we hope to see that our Madvapes Inventory gets better. Another unfortunate is that a lot of the ordering is falling on my shoulders and when I'm spending a LOT to keep just the basics in stock, it's harder to focus on the other items.
So might as well lay it out here.. I'm a 3.7 volt guy.. Even though I use a VV device, I'm usually running at 6 to 7 watts. 4 to 4.2 volts.. I've simply lost track of what's new and hot and what people want.
I have a great store manager that I'm bringing to the warehouse to help me with purchasing for Madvapes to get some of the items back in stock and get new items that we don't even have yet due to my lack of knowledge.
I'm sorry that you guys had to go elsewhere and you all are gonna look at this as just more excuses but truth be told, it really is what's going on..
hoog
Actually, no, I'm not seeing that as more excuses. That's probably the best explanation of what's going on that I've heard. I admit, I've been a bit bitter in the past because I was such a devoted fan, but you know how hindsight is 20/20. All of this has resulted in a lot of changes for me also.
I found a great place for juices that I really enjoy. I'm glad I'm off Dekang. It's really cheap quality compared. I just didn't know that before. It's also hard for suppliers like you guys or anyone else, to keep in on a steady basis. So screw Dekang anyway!
I've made the switch to Ego, and I used to be just 510. I didn't realize how behind the times I was too! In fact, I think even ego is getting old. lol So anywho, now I run a completely different set up. My new juice place is amazing, but lacks somewhat on the hardware. MV has always excelled on hardware from what I remember. Add to that, a retial ecig store in my town just opened up, so I have them also if I don't have time to wait on a delivery.
Despite being all mad about how things have went, I still have a damned soft spot for MV. So who knows how things will go in the future. I hope it all becomes a well oiled machine before long.
So....I may not be an exclusive MV customer anymore, but I doubt you've seen the last of me. I'm too much of a softie. Good part is, now I have lots of places to find what I want instead of just one.
I found a great place for juices that I really enjoy. I'm glad I'm off Dekang. It's really cheap quality compared. I just didn't know that before. It's also hard for suppliers like you guys or anyone else, to keep in on a steady basis. So screw Dekang anyway!
I've made the switch to Ego, and I used to be just 510. I didn't realize how behind the times I was too! In fact, I think even ego is getting old. lol So anywho, now I run a completely different set up. My new juice place is amazing, but lacks somewhat on the hardware. MV has always excelled on hardware from what I remember. Add to that, a retial ecig store in my town just opened up, so I have them also if I don't have time to wait on a delivery.
Despite being all mad about how things have went, I still have a damned soft spot for MV. So who knows how things will go in the future. I hope it all becomes a well oiled machine before long.
So....I may not be an exclusive MV customer anymore, but I doubt you've seen the last of me. I'm too much of a softie. Good part is, now I have lots of places to find what I want instead of just one.
A few suggestions if I may, and please forgive me if I offer information that's already been given elsewhere.
Clearly the out of stock issues suck, for consumer and company both. There will never be a permanent solution to this without the possibility of overstocking crap that will never move. I'd suggest getting similar products in place of the ones you're having trouble getting; such as the LDO regulator. There are literally 100's if not 1000's of almost identical parts available. Have a contract with Fairchild saying you can't sell parts from other manufacturers? Doubt it, so sell a TI one instead, or any brand.
As for keeping up with what's hot, all you have to do is browse the first page of the top several forums here. People will always be posting like mad about their new whatever on a daily basis. If you don't have time for all of that, delegate. Who runs the site? The Facebook, Twitter etc accounts? Time they added a new task to their daily schedule. Seriously though, in 15-20 minutes you can gather a pretty good knowledge base in this manner.
For myself, the best thing about MV was the DIY parts. We all know that has dwindled somewhat, I'd imagine due to the wholesale issue. Instead of notifying when the parts come in, set them aside. I'm talking about pre-ordering to a degree. If people take the time to click the button, chances are they'll be back to buy it. 100 people clicked? Set that many plus a few aside for a few days after they arrive. Not everyone can immediately drop the cash for the items at any given time, maybe they have to wait for payday...
This would ensure that everybody at least got a fair shot at those coveted Scar RDA's.
My one real problem is the How-to blog. First of all, you can't comment on them so what's the point? If it were possible maybe people with the expertise could offer alternative parts to use in place of the ones that are used in the tutorials. You know, the ones that aren't just out of stock, but completely out of site. The board for the 3.7v MOSFET mod for example. Where the hell do I get that? Pay close attention to the MV logo it says. Too bad I can't get it at MV.
Don't get me wrong, the tuts are very helpful, but you should at least supply the parts needed. The watermark across the images is a real pain too - pay close attention to the obscured detail...
Anyway, that's all for now. I really hope y'all get it together, I miss being able to get most of my part needs from one place.
Clearly the out of stock issues suck, for consumer and company both. There will never be a permanent solution to this without the possibility of overstocking crap that will never move. I'd suggest getting similar products in place of the ones you're having trouble getting; such as the LDO regulator. There are literally 100's if not 1000's of almost identical parts available. Have a contract with Fairchild saying you can't sell parts from other manufacturers? Doubt it, so sell a TI one instead, or any brand.
As for keeping up with what's hot, all you have to do is browse the first page of the top several forums here. People will always be posting like mad about their new whatever on a daily basis. If you don't have time for all of that, delegate. Who runs the site? The Facebook, Twitter etc accounts? Time they added a new task to their daily schedule. Seriously though, in 15-20 minutes you can gather a pretty good knowledge base in this manner.
For myself, the best thing about MV was the DIY parts. We all know that has dwindled somewhat, I'd imagine due to the wholesale issue. Instead of notifying when the parts come in, set them aside. I'm talking about pre-ordering to a degree. If people take the time to click the button, chances are they'll be back to buy it. 100 people clicked? Set that many plus a few aside for a few days after they arrive. Not everyone can immediately drop the cash for the items at any given time, maybe they have to wait for payday...
This would ensure that everybody at least got a fair shot at those coveted Scar RDA's.
My one real problem is the How-to blog. First of all, you can't comment on them so what's the point? If it were possible maybe people with the expertise could offer alternative parts to use in place of the ones that are used in the tutorials. You know, the ones that aren't just out of stock, but completely out of site. The board for the 3.7v MOSFET mod for example. Where the hell do I get that? Pay close attention to the MV logo it says. Too bad I can't get it at MV.
Don't get me wrong, the tuts are very helpful, but you should at least supply the parts needed. The watermark across the images is a real pain too - pay close attention to the obscured detail...
Anyway, that's all for now. I really hope y'all get it together, I miss being able to get most of my part needs from one place.
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This has been frustrating. I have moved to an alternate vendor. MV do you realize if I am just an average customer I averaged 50 to 75 bucks a month, I have been a customer for 3 years. That's a ton of lost sales. I am just one customer that has moved on, how many have moved on you will never know about? 20? Or 200? It adds up quick.
How to manage inventory. How many of a given item have you sold in the last 3 months, last 6 months and how many did you sell last year during this time. Figure the difference, from last year to this year add this number to your average of the 3 month and 6 months totals add 10% done and done.
How to manage inventory. How many of a given item have you sold in the last 3 months, last 6 months and how many did you sell last year during this time. Figure the difference, from last year to this year add this number to your average of the 3 month and 6 months totals add 10% done and done.
Unfortunately, it's not that simple. In an industry that is innovating as quickly as e-cigarettes, we can't look at sales from a year ago as an accurate prediction for this year. Last year around this time, Vivi Novas were selling like crazy. Now, with bottom coils and rebuildables (in general, just more options) we can't order tens of thousands of Vivi Novas, expecting them to sell as well as they did a year ago. With a rapidly changing market and clientele, it's nigh impossible to take a cookie-cutter formula normally reserved for supermarkets and the like, and apply it to the electronic cigarette industry. If it was that easy, we would have done it by now.
When placing large wholesale orders, it's not always as simple as ordering, waiting, getting. Imagine you place an order for 100,000 replacement coils, among other things. We can either wait 2 months for everything to arrive at once, or get it in batches. So let's say 2 weeks later 20,000 coils show up, then sell out, and we need to place another order. Now we have 2 orders active, both with coils, and 2 weeks later, more coils show up. Are these from the first or second order? Now those sell out and we place another order. Now we have 3 orders, with each order being shipped in batches, with some of the same products on each order. Which products are from what order? How many arrived already? How many more are on the way? When can we expect them? Now tack on 50 other products in the same situation. Once they arrive they have to be counted, labeled, barcoded and entered into the database, which can take anywhere from 2 days to 2 weeks. All of this is done through sheer manpower right now and it's very difficult to keep track of. Not to mention some things take priority. We may be out of Boge cartomizers and Smok bottom coils, but can only order one or the other. We're going to pick the more popular products. We may have flustered the 20 people waiting for Boge cartos, but we've provided the Smok coils for the 2000 people waiting on those. Also keep in mind we may have orders placed with 10-20 different companies at the same time. And all this is if everything goes smoothly. We also have to worry about packages getting lost in the mail and tracking them down, boxes getting held up at customs, Chinese holidays, American holidays, and even Monsoon season and air traffic delays. All of this is done by people right now, and it takes time.
This is not meant to be an excuse. I just want you to understand that it is much different than ordering just for oneself from a retailer. The company has grown past being able to make due with just our old processes, so we are working extremely hard to integrate our current process into an automated system to keep track of multiple orders (and multiple shipments within multiple orders, and common products between them all) and at what stage each product is at, everywhere from "Just Ordered," to "Arrived at Warehouse," to "Online and Active." Plus, if we get, for example, 10,000 coils and they sell out in a month, then we can't base a new order on that. We can't look at the sales of those coils and say, "We sold 10,000 last month, let's order another 10,000." Because if we had 20,000 we may have sold out of those too. Or 30,000 or 100,000. Also, remember that, on the best of days, an order from China takes 2 weeks to arrive here in the states, usually longer.
We recognize that our stock levels aren't perfect at the moment, but we at least try to have enough variety available that everyone can find something that they can vape with, even if it isn't their favorite thing in the world, yet we try to prioritize based on what's popular. There's a lot of new stuff out there. Make the best out of the situation and try something new that you've never tried before. Try your hand at making your own liquid or rebuilding your own coils so you don't have to rely quite as heavily on any vendor.
We want to have everything in stock all the time. We want to make our customers happy and we want to be able to sell the things that people want. We're on the same side here. We're constantly looking at ways to improve our process, but like all things, it takes time. So to lay it out there, here is what we have done and are going to do to fix this situation: We've already separated wholesale from retail. That helps with us keeping stock longer, but doesn't really help getting restocked any quicker. We are cleaning up the website, cycling out obsolete or redundant products so we can keep track of everything more easily and order more appropriate quantities. We're going to start automating our process to keep track of products more efficiently in order to place orders more effectively. We're going to start placing smaller, more frequent orders so there aren't such big spikes in stock levels, and if anything goes out of stock, it won't be out of stock for nearly as long. And last but not least, we are always hiring new people to speed up what can't be done by a computer.
We know it can be frustrating and we apologize for that. But know that we are aware of this issue and we have been working on solutions and will continue to do so. It takes 10 minutes to type out a solution, but months to implement it correctly.
When placing large wholesale orders, it's not always as simple as ordering, waiting, getting. Imagine you place an order for 100,000 replacement coils, among other things. We can either wait 2 months for everything to arrive at once, or get it in batches. So let's say 2 weeks later 20,000 coils show up, then sell out, and we need to place another order. Now we have 2 orders active, both with coils, and 2 weeks later, more coils show up. Are these from the first or second order? Now those sell out and we place another order. Now we have 3 orders, with each order being shipped in batches, with some of the same products on each order. Which products are from what order? How many arrived already? How many more are on the way? When can we expect them? Now tack on 50 other products in the same situation. Once they arrive they have to be counted, labeled, barcoded and entered into the database, which can take anywhere from 2 days to 2 weeks. All of this is done through sheer manpower right now and it's very difficult to keep track of. Not to mention some things take priority. We may be out of Boge cartomizers and Smok bottom coils, but can only order one or the other. We're going to pick the more popular products. We may have flustered the 20 people waiting for Boge cartos, but we've provided the Smok coils for the 2000 people waiting on those. Also keep in mind we may have orders placed with 10-20 different companies at the same time. And all this is if everything goes smoothly. We also have to worry about packages getting lost in the mail and tracking them down, boxes getting held up at customs, Chinese holidays, American holidays, and even Monsoon season and air traffic delays. All of this is done by people right now, and it takes time.
This is not meant to be an excuse. I just want you to understand that it is much different than ordering just for oneself from a retailer. The company has grown past being able to make due with just our old processes, so we are working extremely hard to integrate our current process into an automated system to keep track of multiple orders (and multiple shipments within multiple orders, and common products between them all) and at what stage each product is at, everywhere from "Just Ordered," to "Arrived at Warehouse," to "Online and Active." Plus, if we get, for example, 10,000 coils and they sell out in a month, then we can't base a new order on that. We can't look at the sales of those coils and say, "We sold 10,000 last month, let's order another 10,000." Because if we had 20,000 we may have sold out of those too. Or 30,000 or 100,000. Also, remember that, on the best of days, an order from China takes 2 weeks to arrive here in the states, usually longer.
We recognize that our stock levels aren't perfect at the moment, but we at least try to have enough variety available that everyone can find something that they can vape with, even if it isn't their favorite thing in the world, yet we try to prioritize based on what's popular. There's a lot of new stuff out there. Make the best out of the situation and try something new that you've never tried before. Try your hand at making your own liquid or rebuilding your own coils so you don't have to rely quite as heavily on any vendor.
We want to have everything in stock all the time. We want to make our customers happy and we want to be able to sell the things that people want. We're on the same side here. We're constantly looking at ways to improve our process, but like all things, it takes time. So to lay it out there, here is what we have done and are going to do to fix this situation: We've already separated wholesale from retail. That helps with us keeping stock longer, but doesn't really help getting restocked any quicker. We are cleaning up the website, cycling out obsolete or redundant products so we can keep track of everything more easily and order more appropriate quantities. We're going to start automating our process to keep track of products more efficiently in order to place orders more effectively. We're going to start placing smaller, more frequent orders so there aren't such big spikes in stock levels, and if anything goes out of stock, it won't be out of stock for nearly as long. And last but not least, we are always hiring new people to speed up what can't be done by a computer.
We know it can be frustrating and we apologize for that. But know that we are aware of this issue and we have been working on solutions and will continue to do so. It takes 10 minutes to type out a solution, but months to implement it correctly.
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