We believe we have most of the problems fixed when it comes to our new website, but here are just a few reminders just in case you missed our emails and other postings.
1: Your old log in information is not transferred to the new website. You must create a new account in order to place an order on the new website. We understand that it's a mild inconvenience, but we were not able to transfer our customer's information or past orders over to the new website.
2: Your rewards points will be transferred. I know they are not currently available for viewing, we are in the process of getting that data sent over. Since the rewards points were not part of the old website's back-end (it's a separate program) that's the reason that information is able to be transferred, not your old log in information.
3: If you keep receiving the "Are You 18+" box over and over; that has to do with your web browser and if your cookies are enabled. If you have cookies disabled, the popup with continue to appear. So please check your settings on your web browser.
4: This part is the same as the old website... If your credit card is declined, please verify that the information you provided for the billing address is the same for what the credit card has on file for you. If it isn't, the card will be declined and the order will not be processed.
5: If you do not see an item on the new site, we are probably out of stock. Please be patient with us as we get these products back in stock (that includes the CE5 / Vivi Nova replacement heads)
6: If you are unable to access the website at all, try clearing out your cache and cookies then try again.
Thanks and Happy vaping!
1: Your old log in information is not transferred to the new website. You must create a new account in order to place an order on the new website. We understand that it's a mild inconvenience, but we were not able to transfer our customer's information or past orders over to the new website.
2: Your rewards points will be transferred. I know they are not currently available for viewing, we are in the process of getting that data sent over. Since the rewards points were not part of the old website's back-end (it's a separate program) that's the reason that information is able to be transferred, not your old log in information.
3: If you keep receiving the "Are You 18+" box over and over; that has to do with your web browser and if your cookies are enabled. If you have cookies disabled, the popup with continue to appear. So please check your settings on your web browser.
4: This part is the same as the old website... If your credit card is declined, please verify that the information you provided for the billing address is the same for what the credit card has on file for you. If it isn't, the card will be declined and the order will not be processed.
5: If you do not see an item on the new site, we are probably out of stock. Please be patient with us as we get these products back in stock (that includes the CE5 / Vivi Nova replacement heads)
6: If you are unable to access the website at all, try clearing out your cache and cookies then try again.
Thanks and Happy vaping!
