Perhaps a more accurate ETA would relieve those of us concerned. I hate to be that guy but I have been lurking this thread since I placed my order and even contacted you during my order for a rough estimate of the device's completion. I was told 2-3 weeks, 3 weeks ago. I as well as everyone here seems to understand the difficulties in manufacturing and creating a new product of the utmost quality but I am simply asking for a more realistic ETA and not an arbitrary number that you cannot fulfill on. Also if your'e going to promise a video of your factory/production, deliver please as we have when you requested we push the Futura to the top of Phil's list. I continue to wait patiently but need some reassurance.
-Thank you.
I understand your (and everyone else's) frustration, and believe me, we're just as concerned about time frames. The problem is, and I'm sure it's not unique to us, that we rely on others to provide accurate delivery estimates for parts and supplies. Unfortunately, these aren't always reliable (another lesson learned). Since every component is crucial for completion, we have to wait for each to be done before we can begin assembly. At this point we don't have the luxury to search out other sources, so we're stuck with what and whom we've got. Another factor is the "made in USA" mantra. We could have cheated and used some foreign parts to speed things up, but we refused to go this route. It's either made here or it's not. I'm sure there are some Asian components on the DNA 20 board since certain electronics aren't even produced in America, but all the ancillary parts are made right here, down to washers, springs, wire, you name it.
I thought I was giving everyone involved more than adequate time to complete their assignments (by doubling the estimates) but apparently not. Additionally, some of our material choices have affected construction time: surgical stainless, for example, takes quite a bit longer to cut than the standard stuff. In any case, I'm not trying to make excuses (well, maybe a little) but rather explain what and why this is happening. One other thing: we're making enough parts so that once they're done we won't be running out every couple of weeks and starting this process all over. We'd like to actually have some stock so that "sold out" isn't the usual availability status.
Ok, that certainly made a short story long. Video today.
Ah well, I got an origen dripper today to play with until the futura gets here.
