Well, just goes to show you can't please everyone, no matter how hard you try. I'm sorry if I sounded "snarky" to some, but the rhetoric was a little over the top, I think. If you ask almost any customer who's had problems, you'll find we've gone more than the extra mile to make him/her happy, up to and including refunds, replacements, all repairs, etc. Look, it doesn't matter who you are - go read some of the hate posts on the ten trillion Provari threads. There will always be dissatisfied buyers, no matter how good the product or service. I've since offered to pay shipping both ways for the scratched Futura, and to repair and replace if necessary.
This is our standard, and not so standard warranty. Things are often handled on a case by case basis. For example, we had a recent unhappy customer who, angered by the wait time, took a hammer to his battery tube and demanded a full refund since his unit was dented. He even admitted it later, but we still sent him a new tube. We're pretty reasonable, but sometimes my patience wears a little thin.
If you feel more comfortable ordering from another company, please do. We're offering a product, not begging for sales. We want everyone to be happy with his/her purchase, and if that means buying a different mod, I highly encourage it. Saves aggravation on all fronts.
I signed up to be notified when restocked. I plan on grabbing a couple asap. Once I started ignoring the battery display and just vaped till they stopped, I am getting about 7 hours run time between charges. But, getting a full day sounds really nice! Thanks.
