Seeing how Kooper put out an udpate for the mini, it requires the user to actually package and mail the mod to a service center. ( What a load of bull.... tbh ) How are you guys handling this though since you are the support center for Koopor in the US? http://www.koopor.com/news/koopor-mini-firmware-upgrade.shtml Even funnier, they are even making these "special tools" available to users so they can upgrade the device themselves at home. Directly from their own facebook posting 3. If it is inconvenient for users to get upgrade from vendors, and you are willing to do it by yourself, we'll offer you with the firmware and the homemade upgrade guide, so that users can make "special tools" by themselves at home, and then upgrade. But please note that the process of making the "special tools" is very complex.