Last order of Kringles Curse. Clouldy and a little off taste

[jwv651]

On March 3rd 2013 I ordered 5 30ml bottles of Kringles Curse...3 bottles of 06mg/ml and 2 bottles of 12mg/ml. The06mg/ml has a slight off taste and is very very cloudy, not clear like what I am use too. The 12mg/ml are fine. Please let me know what to do. I think the batch might be bad.

My Order# 100111423

3 bottles 30ml 06mg/ml. lot code #krng1000653

 

[jwv651]

My wife said it looks like dirty water...3 bottles worth...never had this before with well over 50 bottles bought from Halo. I hope this gets settled soon. I'm going to run out of juice.

 

[Cinder Ella]

Sorry to hear about this, have you contacted customer service? They can actually look into the lot number and see what may have happened.

 

[jwv651]

Sorry to hear about this, have you contacted customer service? They can actually look into the lot number and see what may have happened.

Thanks CE for the reply. I contacted them on Friday...happy to say received a e mail today...they are going to check the batch and get back to me tomorrow. Hopefully this will be solved as I am running out of juice as I type.

 

[jwv651]

Halo said these bottles are fine....I can't hardly see the dropper glass...Every bottle in the past has been cystal clear...would you vape this? These bottles are sealed never opened shipped as you see them. Been sitting in my vape room for 2 weeks or more just like the other bottles purchased from halo. Something is not right!

They look like dirty soapy water not the clear stuff I am used too.

 

[Cinder Ella]

Hi, Let me look into it. We ask that you go through customer service first because there is a process that they go through to troubleshoot problems but it seems like there is a little more to this. I'll see what I can do, thanks for your patience.

 

[jwv651]

Thanks CE, I did go through CS, BTW my wife and myself only vape Halo juices and have been doing so for over 3 years...we only buy from Halo...I have never seen thier juice look like this. I hope they make it right becauce we love their juices.

From Halo CS.

Good morning Joseph,

We tested the lot# and everything seems to be fine.

However, most of our e-liquid is pre-steeped. We recommend removing the cap and letting it sit loosely on the bottle for 24-48 hours. The color will darken the longer the liquid sits, and the taste will become much more pronounced. You can also try running the bottle under warm water, which helps to bring out more of the flavor.

Also, during the colder months, it is very important to make sure the liquid gets back to room temp after shipping to bring out the flavor and try giving a light shake from time to time. This helps to meld the liquid again, particularly if the liquid has gotten cold in transit.

Thank you again,
Vapor Val

 

[Cinder Ella]

I just spoke with cs and looked into it myself...sending you a PM now.

Thanks CE, I did go through CS, BTW my wife and myself only vape Halo juices and have been doing so for over 3 years...we only buy from Halo...I have never seen thier juice look like this. I hope they make it right becauce we love their juices.

From Halo CS.

Good morning Joseph,

We tested the lot# and everything seems to be fine.

However, most of our e-liquid is pre-steeped. We recommend removing the cap and letting it sit loosely on the bottle for 24-48 hours. The color will darken the longer the liquid sits, and the taste will become much more pronounced. You can also try running the bottle under warm water, which helps to bring out more of the flavor.

Also, during the colder months, it is very important to make sure the liquid gets back to room temp after shipping to bring out the flavor and try giving a light shake from time to time. This helps to meld the liquid again, particularly if the liquid has gotten cold in transit.

Thank you again,
Vapor Val

 

[jwv651]

Thanks Cinder...I'm doing a exchange...sending the 3 bottles in today...I need to buy 4-5 more bottles today since these bottles are going back, what is the new discount code for us ECF members...ECFTEN is not working at this time.

 

[Cinder Ella]

Not sure if there is one for the new website just yet, ill see if I can find out...

Thanks Cinder...I'm doing a exchange...sending the 3 bottles in today...I need to buy 4-5 more bottles today since these bottles are going back, what is the new discount code for us ECF members...ECFTEN is not working at this time.

 

[jwv651]

Not sure if there is one for the new website just yet, ill see if I can find out...

That would be awesome since I have to order today or I won't have anything to vape while waiting for my returned bottles to get back to me.

 

[Cinder Ella]

They are saying ECFTEN should still work, would you mind trying again? Sorry!

 

[jwv651]

They are saying ECFTEN should still work, would you mind trying again? Sorry!

I tried 15 times to enter the discount code. I get this message everytime.....Coupon code "ECFTEN" is not valid.

 

[Cinder Ella]

Small glitch with the new system, It should be working now. If you have already placed your order please simply email customer service at cs@halocigs.com with your order number and mention that you would like the ECFTEN discount applied and they will be able to refund you. Thanks for your patience!

I tried 15 times to enter the discount code. I get this message everytime.....Coupon code "ECFTEN" is not valid.

 

[jwv651]

It works now.